{"id":98,"date":"2025-05-29T13:31:10","date_gmt":"2025-05-29T05:31:10","guid":{"rendered":"https:\/\/kr.voicecyber.com\/?page_id=98"},"modified":"2026-03-04T13:16:29","modified_gmt":"2026-03-04T05:16:29","slug":"vcinsider","status":"publish","type":"page","link":"https:\/\/kr.voicecyber.com\/index.php\/vcinsider\/","title":{"rendered":"\ucee8\ud0dd\uc13c\ud130 \ub370\uc774\ud130 \uc778\uc0ac\uc774\ud2b8 \u2014 VCInsider"},"content":{"rendered":"\n\n\n
\n

\uc9c0\ub2a5\ud615 \ub370\uc774\ud130 \uc778\uc0ac\uc774\ud2b8\ub85c \uae30\uc5c5 \uc11c\ube44\uc2a4 \uace0\ub3c4\ud654 \ucd94\uc9c4<\/strong><\/h3>\n

\uace0\uac1d \ud53c\ub4dc\ubc31 \uae30\ubc18\uc758 \uc804(\u5168) \ud504\ub85c\uc138\uc2a4 \uae30\uc5c5 \uc131\uc7a5 \uc9c0\uc6d0 \uccb4\uacc4.<\/strong> VCInsider\ub294 \uace0\uac1d \ud53c\ub4dc\ubc31\uc744 \ud575\uc2ec\uc73c\ub85c \ud558\uc5ec \uae30\uc5c5 \ubc1c\uc804\uc744 \uc9c0\uc6d0\ud558\ub294 \uc804 \uacfc\uc815(End-to-End) \uc9c0\uc6d0 \uccb4\uacc4\ub97c \uad6c\ucd95\ud569\ub2c8\ub2e4. \uc81c\ud488\uc758 \ud488\uc9c8, \uac00\uaca9, \ub514\uc790\uc778, \uae30\ub2a5 \ubc0f \uc11c\ube44\uc2a4 \ub4f1 \ub2e4\uc591\ud55c \uce21\uba74\uc5d0 \ub300\ud55c \uace0\uac1d \ud3c9\uac00\ub97c \uc885\ud569\uc801\uc73c\ub85c \uc218\uc9d1\ud558\uace0, \uc774\ub97c \uc2ec\uce35\uc801\uc73c\ub85c \uc815\ub9ac\u00b7\ubd84\uc11d\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \ub2c8\uc988, \ud589\ub3d9, \ud0dc\ub3c4\ub97c \uc815\ubc00\ud558\uac8c \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub97c \uae30\ubc18\uc73c\ub85c \uc81c\ud488 \uac1c\ubc1c, \uc2dc\uc7a5 \ud3ec\uc9c0\uc154\ub2dd, \uc11c\ube44\uc2a4 \uac1c\uc120 \uc804\ub7b5\uc744 \uc218\ub9bd\ud558\uc5ec \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\uc758 \uace0\ub3c4\ud654 \ubc0f \uc5c5\uadf8\ub808\uc774\ub4dc\ub97c \uc2e4\ud604\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ub370\uc774\ud130 \uae30\ubc18 \uace0\uac1d \ucda9\uc131\ub3c4 \uad6c\ucd95 \ubc0f \uc2dc\uc7a5 \ud655\uc7a5 \uc9c0\uc6d0.<\/strong> VCInsider\ub294 \uace0\uac1d \ud53c\ub4dc\ubc31\uc5d0 \ub300\ud55c \uc989\uac01\uc801\uc778 \ub300\uc751 \uba54\ucee4\ub2c8\uc998\uc744 \uad6c\ucd95\ud558\uc5ec \uace0\uac1d\uc758 \ud575\uc2ec \ub2c8\uc988\uc640 \ud398\uc778\ud3ec\uc778\ud2b8\ub97c \uc815\ud655\ud788 \ud3ec\ucc29\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1a0\ub300\ub85c \ub2e8\uacc4\ubcc4(\uacc4\uce35\ud615) \ucda9\uc131\ub3c4 \ud504\ub85c\uadf8\ub7a8\uc744 \uc124\uacc4\ud558\uace0, \ud3ec\uc778\ud2b8 \uc81c\ub3c4, \uc804\uc6a9 \ud61c\ud0dd, \uac1c\uc778\ud654 \uc11c\ube44\uc2a4 \ub4f1 \ub2e4\uc591\ud55c \uc778\uc13c\ud2f0\ube0c \ubc29\uc2dd\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc7ac\uad6c\ub9e4 \uc758\uc9c0\ub97c \uc801\uadf9\uc801\uc73c\ub85c \ud65c\uc131\ud654\ud558\uc5ec \ub2e8\uae30 \uac70\ub798\ub97c \uc7a5\uae30\uc801 \uac00\uce58 \ucc3d\ucd9c\ub85c \uc804\ud658\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ub610\ud55c \uc0c1\ub2f4\uc6d0\uc758 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ucd94\uc801\u00b7\ubd84\uc11d\ud558\uace0, \ub9e4\ucd9c\uc561, \uace0\uac1d \uc218 \ub4f1 \uc8fc\uc694 \uc601\uc5c5 \uc9c0\ud45c\ub97c \uc815\ud655\ud558\uac8c \ud3c9\uac00\ud558\uc5ec \uc7a0\uc7ac\uc801 \ube44\uc988\ub2c8\uc2a4 \uae30\ud68c\ub97c \uc2ec\uce35 \ubc1c\uad74\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud310\ub9e4 \uc804\ud658\uc728\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0, \uae30\uc5c5\uc774 \uc2e0\uaddc \uc2dc\uc7a5\uc744 \uac1c\ucc99\ud558\uba70 \uc0c8\ub85c\uc6b4 \uc0ac\uc5c5 \ubc29\ud5a5\uc744 \ubaa8\uc0c9\ud558\ub294 \ub370 \uc788\uc5b4 \uacac\uace0\ud55c \ub370\uc774\ud130 \uae30\ubc18 \uc758\uc0ac\uacb0\uc815 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n

\"\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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\uc804 \ubbf8\ub514\uc5b4\u00b7\uc804 \ucc44\ub110 \ub370\uc774\ud130 \uae30\ub85d \ubc0f \ubd84\uc11d<\/strong><\/h3>\n

\ub2e4\ucc28\uc6d0 \ub370\uc774\ud130 \uae30\ubc18 \uc9c0\ub2a5\ud615 \ubd84\uc11d \uccb4\uacc4 \uad6c\ucd95.<\/strong> VCInsider\ub294 \ub370\uc774\ud130 \ubd84\ub958 \uc5d4\uc9c4, \uc5f0\uad00 \ubd84\uc11d \ubaa8\ub378, \uc2e4\uc2dc\uac04 \uacbd\ubcf4 \ubaa8\ub4c8\uc744 \ud1b5\ud569\ud558\uace0, AI \ubc0f \ube45\ub370\uc774\ud130 \uae30\uc220\uc744 \uae30\ubc18\uc73c\ub85c VCLog, SoIP, MoIP, FAPs\uac00 \uc218\uc9d1\ud55c \ub2e4\uc591\ud55c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130\ub97c \uc804\ubc29\uc704\uc801\uc73c\ub85c \ubd84\uc11d\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc2dc\uc2a4\ud15c\uc740 \ub370\uc774\ud130 \uc815\uc81c, \ud0dc\uae45(Labeling), \ud589\ub3d9 \ud074\ub7ec\uc2a4\ud130\ub9c1\uc744 \uc790\ub3d9\uc73c\ub85c \uc218\ud589\ud558\uc5ec \ubb38\uc81c\uc640 \uace0\uac1d \ub2c8\uc988\ub97c \uc815\ubc00\ud558\uac8c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d \uc5ec\uc815(Customer Journey)\uc758 \uc804\uacbd(\u5168\u666f) \ubdf0\ub97c \uad6c\ucd95\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc758 \ud398\uc778\ud3ec\uc778\ud2b8\uc640 \ub9cc\uc871\ub3c4 \ucd94\uc774\ub97c \ucd94\uc801\ud558\uace0, \ub3c4\ucd9c\ub41c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\ud488\u00b7\uc11c\ube44\uc2a4\u00b7\ub9c8\ucf00\ud305 \uc758\uc0ac\uacb0\uc815\uc758 \uadfc\uac70\ub85c \uc804\ud658\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc774 \uc218\ub3d9\uc801 \ub300\uc751\uc5d0\uc11c \ub2a5\ub3d9\uc801\uc774\uace0 \uc9c0\ub2a5\uc801\uc778 \uc11c\ube44\uc2a4 \uccb4\uacc4\ub85c \uc804\ud658\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba70, \uace0\uac1d \uc0dd\uc560 \uac00\uce58(LTV)\ub97c \uadf9\ub300\ud654\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ub2e4\ucc28\uc6d0 \ub370\uc774\ud130 \ub3d9\uae30\ud654\ub97c \ud1b5\ud55c \ube44\uc988\ub2c8\uc2a4 \uc758\uc0ac\uacb0\uc815 \uc9c0\uc6d0.<\/strong> VCInsider\uc5d0\ub294 \uc9c0\ub2a5\ud615 \ub370\uc774\ud130 \ud1b5\ud569 \uc5d4\uc9c4\uc774 \ub0b4\uc7a5\ub418\uc5b4 \uc788\uc5b4, VCLog\uac00 \uad6c\uc870\ud654 \ucc98\ub9ac\ud55c \uc804\uccb4 \ubbf8\ub514\uc5b4 \ub370\uc774\ud130(\ud1b5\ud654 \ub179\uc74c, \ud14d\uc2a4\ud2b8 \uc815\ubcf4, \uc601\uc0c1 \uc774\ubbf8\uc9c0, \ud1b5\ud654 \uc694\uc57d, \ubc1c\uc2e0 \uc758\ub3c4, \uc5c5\ubb34 \uc720\ud615 \uc2dd\ubcc4, \uace0\uac1d \ub9cc\uc871\ub3c4 \ud3c9\uac00 \ub4f1 \ud575\uc2ec \ub370\uc774\ud130 \uc790\uc0b0)\ub97c \uc790\ub3d9\uc73c\ub85c \uc2dc\uc2a4\ud15c\uc5d0 \ub3d9\uae30\ud654\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ub610\ud55c \uc0ac\uc804 \uc815\uc758\ub41c \ud0dc\uadf8 \uccb4\uacc4\ub97c \uae30\ubc18\uc73c\ub85c \ub2e4\ucc28\uc6d0 2\ucc28 \ubd84\uc11d\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub41c \ub370\uc774\ud130 \uc815\uc81c\uc640 \uc9c0\ub2a5\ud615 \uc5f0\uad00 \ubd84\uc11d\uc744 \ud1b5\ud574 \uace0\uac1d \ud589\ub3d9 \ud328\ud134, \uc11c\ube44\uc2a4 \uc774\uc288 \uc9d1\uc911 \uc601\uc5ed, \uc7a0\uc7ac\uc801 \ub9ac\uc2a4\ud06c\ub97c \uc2ec\uce35\uc801\uc73c\ub85c \ubc1c\uad74\ud558\uba70, \uae30\uc5c5\uc758 \uc804\ub7b5\uc801 \uc758\uc0ac\uacb0\uc815\uc744 \uc704\ud55c \uc815\ubc00\ud55c \ub370\uc774\ud130 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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\uc815\ubc00\ud55c \ub9ac\uc2a4\ud06c \uc2dd\ubcc4\ub85c \ub370\uc774\ud130 \ubcf4\uc548 \ubcf4\uc7a5<\/strong><\/h3>\n

VCInsider\ub294 CX(\uace0\uac1d \uacbd\ud5d8) \uc194\ub8e8\uc158\uc758 \ud575\uc2ec \uad6c\uc131 \uc694\uc18c\ub85c\uc11c,<\/strong> VCLog\uc758 \uc804\ub7c9(\u5168\u91cf) \ud1b5\ud654 \uae30\ub85d \ub370\uc774\ud130\uc640 VCDiscovery\uc758 \uc2e4\uc2dc\uac04 \uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \ud569\ub2c8\ub2e4. \uc790\uccb4 \uc54c\uace0\ub9ac\uc998 \ubaa8\ub378\uc744 \ud65c\uc6a9\ud558\uc5ec \ub2e4\uc6d0\ud654\ub41c \ub370\uc774\ud130\ub97c \uc804\uba74\uc801\uc73c\ub85c \ubd84\uc11d\u00b7\ubd84\ub958\ud558\uace0, \ud1b5\ud654 \uad6c\uac04, \ub0b4\uc6a9 \ud2b9\uc131, \ub9ac\uc2a4\ud06c \ub4f1\uae09 \ubc0f \uace0\uac1d \uc5f0\uad00 \uc815\ubcf4\ub97c \uc815\ubc00\ud558\uac8c \ucd94\ucd9c\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc2dc\uc2a4\ud15c\uc5d0\ub294 \ub3d9\uc801 \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \uc5d4\uc9c4\uc774 \ub0b4\uc7a5\ub418\uc5b4 \uc788\uc5b4, \uc0ac\uc804\uc5d0 \uc815\uc758\ub41c \uaddc\uc81c \uc815\ucc45(\uc608: PCI DSS \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \ubaa8\ub4c8)\uc5d0 \ub530\ub77c \uace0\uc704\ud5d8 \ud1b5\ud654\ub97c \uc9c0\ub2a5\uc801\uc73c\ub85c \uc2dd\ubcc4\ud558\uace0 \ubbfc\uac10 \uc815\ubcf4\ub97c \uc790\ub3d9\uc73c\ub85c \ube44\uc2dd\ubcc4\ud654(\ub9c8\uc2a4\ud0b9) \ucc98\ub9ac\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uac1c\uc778\uc815\ubcf4\ub97c \uc548\uc804\ud558\uac8c \ubcf4\ud638\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ub370\uc774\ud130\uc758 \uc644\uc804\uc131\uacfc \uaddc\uc815 \uc900\uc218 \uc694\uac74\uc744 \uc5c4\uaca9\ud788 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ucd94\uc801 \uac00\ub2a5\ud55c \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \uc774\ub825 \uad00\ub9ac\uc640 \ub2e4\ucc28\uc6d0 \ubd84\uc11d \uc5ed\ub7c9\uc744 \ud1b5\ud574 \uc5c4\uaca9\ud55c \ub370\uc774\ud130 \ubcf4\ud638 \uc694\uad6c\uc0ac\ud56d\uc744 \ucda9\uc871\ud558\uba70, \uae30\uc5c5\uc774 \uc548\uc804\ud558\uace0 \ud1b5\uc81c \uac00\ub2a5\ud55c \uc9c0\ub2a5\ud615 \uc11c\ube44\uc2a4 \uc0dd\ud0dc\uacc4\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n

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\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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\u201c\ub4e3\ub294 \uac83\u201d\uc5d0\uc11c \u201c\uc608\uce21\ud558\ub294 \uac83\u201d\uc73c\ub85c<\/strong><\/h3>\n

\uace0\uac1d\uc758<\/strong> \ubaa9\uc18c\ub9ac\ub97c<\/strong> \ub4e3\ub2e4<\/strong>
VCInsider\ub294 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\ub97c \uc9c1\uc811 \ub4e3\uace0 \ub370\uc774\ud130\ub85c \ud655\uc778\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc758 \uc758\uacac\uacfc \uc81c\uc548\uc744 \ud3ed\ub113\uac8c \uc218\uc9d1\ud558\uace0, \uc774\ub97c \ub370\uc774\ud130 \ud615\ud0dc\ub85c \uad6c\uc870\ud654\ud558\uc5ec \uac00\uc2dc\ud654\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc790\uc0ac \ucc44\ub110, \uacf5\uacf5 \ucc44\ub110, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub4f1 \ub2e4\uc591\ud55c \uacbd\ub85c\ub97c \ud1b5\ud574 \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\ub97c \uc218\uc9d1\ud558\uba70, \ub3d9\uc2dc\uc5d0 \ub370\uc774\ud130 \uc815\uc81c\u00b7\uc911\ubcf5 \uc81c\uac70\u00b7\ubd84\ub958 \uc791\uc5c5\uc744 \uc218\ud589\ud558\uc5ec \ub370\uc774\ud130\uc758 \uc815\ud655\uc131\uacfc \ud65c\uc6a9 \uac00\ub2a5\uc131\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uace0\uac1d\uc758<\/strong> \ub2c8\uc988\ub97c<\/strong> \uc774\ud574\ud558\ub2e4<\/strong>
VCInsider\ub294 \uace0\uac1d \ud53c\ub4dc\ubc31\uc5d0 \ub2f4\uae34 \uc694\uad6c, \ud0dc\ub3c4, \uc81c\uc548\uc744 \uc2ec\uce35\uc801\uc73c\ub85c \ubd84\uc11d\ud558\uc5ec \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \uc2e4\uc81c \ub2c8\uc988\ub97c \uc774\ud574\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \ud14d\uc2a4\ud2b8 \ubd84\uc11d, \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM) \ub4f1 \ub370\uc774\ud130 \ubd84\uc11d \ubc0f \ub9c8\uc774\ub2dd \uae30\uc220\uc744 \ud65c\uc6a9\ud574 \uace0\uac1d \ud53c\ub4dc\ubc31\uc744 \uc815\ub7c9\ud654 \uac00\ub2a5\ud55c \ub370\uc774\ud130\ub85c \uc804\ud658\ud558\uace0, \uace0\uac1d \ub2c8\uc988\uc758 \uacc4\uce35\uc801 \ubd84\ub958 \ubaa8\ub378\uc744 \uad6c\ucd95\ud568\uc73c\ub85c\uc368 \ubcf4\ub2e4 \uc815\ubc00\ud55c \uace0\uac1d \uc774\ud574\ub97c \uc2e4\ud604\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uace0\uac1d\uc758<\/strong> \ud398\uc778\ud3ec\uc778\ud2b8\uc5d0<\/strong> \uc9d1\uc911\ud558\ub2e4<\/strong>
VCInsider\ub294 \uace0\uac1d\uc774 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \uacaa\ub294 \ubb38\uc81c\uc640 \uc5b4\ub824\uc6c0\uc744 \uc2dd\ubcc4\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uac10\uc131 \ubd84\uc11d, \ud14d\uc2a4\ud2b8 \ubd84\uc11d \ub4f1 \ub370\uc774\ud130 \ubd84\uc11d \uae30\uc220\uc744 \ud1b5\ud574 \uace0\uac1d \ud53c\ub4dc\ubc31\uc744 \uc2ec\uce35\uc801\uc73c\ub85c \ubd84\uc11d\ud558\uace0, \uc0ac\uc6a9 \uacfc\uc815\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \uc8fc\uc694 \ubb38\uc81c\ub97c \ub3c4\ucd9c\ud558\uc5ec \uc774\uc5d0 \ub300\ud55c \uac1c\uc120 \uc870\uce58\ub97c \uc2e4\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uace0\uac1d\uc758<\/strong> \ub2c8\uc988\ub97c<\/strong> \uc608\uce21\ud558\ub2e4<\/strong>
VCInsider\ub294 \uacfc\uac70 \ub370\uc774\ud130\uc640 \uc2dc\uc7a5 \ud2b8\ub80c\ub4dc\ub97c \ubd84\uc11d\ud558\uc5ec \uace0\uac1d\uc758 \ubbf8\ub798 \uc218\uc694\uc640 \ud589\ub3d9\uc744 \uc608\uce21\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc608\uce21 \ubaa8\ub378, \uc2dc\uacc4\uc5f4 \ubd84\uc11d \ub4f1 \ub2e4\uc591\ud55c \ubd84\uc11d \uae30\ubc95\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uacfc \ud589\ub3d9 \ud328\ud134\uc744 \uc2ec\uce35 \ubd84\uc11d\ud558\uace0, \uc774\ub97c \uae30\ubc18\uc73c\ub85c \ud5a5\ud6c4 \ub2c8\uc988\ub97c \uc608\uce21\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc774 \uc120\uc81c\uc801\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uace0\uac1d\uc758<\/strong> \ub2c8\uc988\uc5d0<\/strong> \uc2e0\uc18d\ud788<\/strong> \ub300\uc751\ud558\ub2e4<\/strong>
VCInsider\ub294 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \uc2e0\uc18d\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ube60\ub978 \uc751\ub2f5 \uccb4\uacc4\uc640 \ud6a8\uc728\uc801\uc778 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ud1b5\ud574 \uace0\uac1d \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574 \uc2e0\uc18d \ub300\uc751 \uba54\ucee4\ub2c8\uc998, \ubb38\uc81c \ucc98\ub9ac \ud504\ub85c\uc138\uc2a4, \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac \ub4f1 \uccb4\uacc4\uc801\uc778 \uace0\uac1d \uc11c\ube44\uc2a4 \uc2dc\uc2a4\ud15c\uc744 \uad6c\ucd95\ud558\uc5ec \uace0\uac1d \uc694\uad6c\uc5d0 \uc989\uac01 \ub300\uc751\ud558\uace0 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud569\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\n

\uc9c0\ub2a5\ud615 \ub370\uc774\ud130 \ucd94\ucd9c \ub9e4\ud2b8\ub9ad\uc2a4<\/h3>\n

\ubaa9\ud45c \ub370\uc774\ud130\uc758 \uc815\ubc00\ud55c \uc2dd\ubcc4.<\/strong> VCInsider\ub294 \ud601\uc2e0\uc801\uc73c\ub85c \uc9c0\ub2a5\ud615 \ub370\uc774\ud130 \ucd94\ucd9c \ub9e4\ud2b8\ub9ad\uc2a4\ub97c \uad6c\ucd95\ud558\uc600\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc804\uc790\uc0c1\uac70\ub798\uc758 \uc9c0\ub2a5\ud615 \ucd94\ucc9c \uba54\ucee4\ub2c8\uc998\uc5d0\uc11c \ucc29\uc548\ud55c \uc774\uc911 \ucc28\uc6d0 \ubd84\uc11d \ubaa8\ub378\uc744 \uae30\ubc18\uc73c\ub85c, \ubaa8\ub378\uc744 \uac00\ub85c\ucd95\uc73c\ub85c \ud558\uc5ec \ub3d9\uc801 \ubd84\ub958 \uccb4\uacc4\ub97c \uad6c\uc131\ud558\uace0, \uc5c5\ubb34 \uc18d\uc131 \ubc0f \uc0c1\ud638\uc791\uc6a9 \ud2b9\uc131 \ub4f1 \ub370\uc774\ud130 \uc720\uc804\uc790\ub97c \uc138\ub85c\ucd95\uc73c\ub85c \ud558\ub294 \ubd84\uc11d \uc88c\ud45c\ub97c \uc124\uc815\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\uc640 \uac19\uc740 \ub2e4\uce35\uc801 \uc9c0\ub2a5\ud615 \ubd84\ub958 \uc544\ud0a4\ud14d\ucc98\ub97c \ud1b5\ud574, \uc2dc\uc2a4\ud15c\uc740 VCLog\uc640 \ub3d9\uae30\ud654\ub41c \uc804\ub7c9 \ub370\uc774\ud130\ub97c \uc790\ub3d9\uc73c\ub85c \uc120\ubcc4\ud558\uace0 \uc5f0\uad00 \ubd84\uc11d\uc744 \uc218\ud589\ud558\uc5ec \uace0\uac1d\uc758 \ud575\uc2ec \ub2c8\uc988 \ub370\uc774\ud130 \uccb4\uc778\uc744 \uc815\ubc00\ud558\uac8c \uc2dd\ubcc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub7ec\ud55c \ub370\uc774\ud130 \uac00\uce58 \ubc1c\uad74 \ubc29\uc2dd\uc740 \uae30\uc874 \uac80\uc0c9 \ubc29\uc2dd\uc758 \ud6a8\uc728\uc131 \ud55c\uacc4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uadf9\ubcf5\ud558\uace0, \ub370\uc774\ud130 \ud65c\uc6a9 \ud6a8\uc728\uc744 \ud68d\uae30\uc801\uc73c\ub85c \ud5a5\uc0c1\uc2dc\ud0a4\uba70, \ube44\uc988\ub2c8\uc2a4 \uc758\uc0ac\uacb0\uc815\uc744 \uc704\ud55c \uc2e4\uc2dc\uac04\u00b7\ub3d9\uc801 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n

\"\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\"\"<\/td>\n\n

LINUX \ubc0f WINDOWS \uc6b4\uc601\uccb4\uc81c\ub97c \uc9c0\uc6d0\ud558\uc5ec \ud1b5\ud569 \uc6b4\uc601\u00b7\uc720\uc9c0\uad00\ub9ac \uc694\uad6c\uc5d0 \ub354\uc6b1 \ubd80\ud569\ud569\ub2c8\ub2e4<\/strong><\/h3>\n

Microsoft Windows\uc758 \ub2e4\uc591\ud55c \ubc84\uc804\uc744 \uc9c0\uc6d0\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c, Red Hat, SUSE, Ubuntu, Oracle Linux, CentOS \ub4f1 \uc8fc\uc694 Linux \uc6b4\uc601\uccb4\uc81c\uc640\ub3c4 \uae4a\uc774 \uc788\uac8c \ud638\ud658\ub429\ub2c8\ub2e4. \ud37c\ube14\ub9ad \ud074\ub77c\uc6b0\ub4dc\uc640 \ud504\ub77c\uc774\ube57 \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\uac00 Linux \ud50c\ub7ab\ud3fc\uc73c\ub85c \ube60\ub974\uac8c \uc774\uc804\ub428\uc5d0 \ub530\ub77c, \uc0c1\uae30 Linux \uc6b4\uc601\uccb4\uc81c\uc5d0 \ub300\ud55c \uc6d0\ud65c\ud55c(Seamless) \ud638\ud658 \ub2a5\ub825\uc740 \uc774\uc81c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc120\uc815 \uc2dc \ud575\uc2ec \ud3c9\uac00 \uae30\uc900\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\n

\uc81c\ud488 \uc870\ud569\uc744 \ud1b5\ud55c \uc644\uc804\ud55c \uc194\ub8e8\uc158 \uc81c\uacf5<\/strong><\/h3>\n

VCInsider\ub294 \uace0\uac1d \uacbd\ud5d8 \uc9c0\ub2a5\ud615 \uad00\ub9ac \uc81c\ud488\uad70\uc758 \ud575\uc2ec \uad6c\uc131 \uc694\uc18c \uc911 \ud558\ub098\ub85c, VCLog, SoIP, MoIP, FAPs, VCBridge, VCDiscovery, VCBot, VCInsight \ub4f1\uacfc \uacb0\ud569\ud558\uc5ec \uc644\uc804\ud558\uace0 \uc720\uc5f0\ud55c \uace0\uac1d \uacbd\ud5d8 \uc9c0\ub2a5\ud615 \uad00\ub9ac \ud1b5\ud569 \uc194\ub8e8\uc158\uc744 \uad6c\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uac01 \uc81c\ud488\uc740 \ub2e8\ub3c5\uc73c\ub85c\ub3c4 \ud65c\uc6a9 \uac00\ub2a5\ud558\uba70, \ud544\uc694\uc5d0 \ub530\ub77c \uc720\uae30\uc801\uc73c\ub85c \uc870\ud569\ud558\uc5ec \uc0ac\uc6a9\ud560 \uc218 \uc788\uc5b4 \ub2e4\uc591\ud55c \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uacfc \uc6b4\uc601 \uc694\uad6c\uc5d0 \uc720\uc5f0\ud558\uac8c \ub300\uc751\ud569\ub2c8\ub2e4.<\/p>\n

\uc9c0\uc18d\uc801\uc73c\ub85c \ubc1c\uc804\ud558\ub294 \ucee8\ud0dd\uc13c\ud130 \ud658\uacbd \uc18d\uc5d0\uc11c, \uae30\uc220\uc744 \uae30\ubc18\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294 \uace0\ud488\uc9c8 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0, \uae30\uc5c5\uc758 \uc6b4\uc601 \uc548\uc815\uc131\uacfc \ud68c\ubcf5 \ud0c4\ub825\uc131(Resilience)\uc744 \uac15\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/td>\n

\"\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n
\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\ub300\ud45c \uc0b0\uc5c5 \uc801\uc6a9 \uc0ac\ub840<\/strong><\/h3>\n\n\n\n\n\n\n\n
\u00a0<\/strong><\/td>\n\ud56d\uacf5<\/strong><\/td>\n\u00a0<\/td>\n\u00a0<\/span><\/strong><\/td>\n\ud380\ub4dc(\uc790\uc0b0\uc6b4\uc6a9)<\/strong><\/td>\n<\/tr>\n
\"\"<\/td>\n\ubc18\ubcf5\uc801\uc73c\ub85c \ubc1c\uc0dd\ud558\ub294 \uace0\uac1d \uc804\ud654(\ubd88\ub9cc, \ud658\ubd88, \uc77c\uc815 \ubcc0\uacbd, \uc608\uc57d \ub4f1)\ub97c \ubd84\uc11d\ud558\uc5ec \ubb38\uc81c\uc758 \uadfc\ubcf8 \uc6d0\uc778\uc744 \uc815\ubc00\ud558\uac8c \uc2dd\ubcc4\ud558\uace0 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \uc9c0\ub2a5\ud615 \uc2ec\uc0ac(\ud544\ud130\ub9c1) \uba54\ucee4\ub2c8\uc998\uacfc \uacb0\ud569\ud558\uc5ec \uc11c\ube44\uc2a4 \uae30\uc900\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uad00\ub9ac\ud558\uace0, \ud604\uc7a5 \uc5c5\ubb34 \ud3b8\ucc28 \ubc0f \ubd88\ub9cc \ud655\ub300 \ub9ac\uc2a4\ud06c\ub97c \uc0ac\uc804\uc5d0 \ucc28\ub2e8\ud569\ub2c8\ub2e4.
\uc5ec\uac1d \ud53c\ub4dc\ubc31 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4 \ubc29\uc548\uc744 \ub3c4\ucd9c\ud558\uba70, \ubd88\ub9cc\uc774 \uc7a6\uc740 \uace0\uac1d\uc5d0 \ub300\ud574\uc11c\ub294 \uace0\uac1d \ub9e4\ub2c8\uc800\uc758 \uc120\uc81c\uc801 \ubc29\ubb38 \ubc0f \ub9de\ucda4\ud615 \ud574\uacb0\ucc45 \uc81c\uacf5\uc744 \uc720\ub3c4\ud569\ub2c8\ub2e4. \ub610\ud55c \uacfc\uac70 \ud53c\ub4dc\ubc31\uc744 \ud1b5\ud569 \ubd84\uc11d\ud558\uc5ec \uace0\uac1d \uc7ac\uad6c\ub9e4 \ud655\ub960\uc744 \uc608\uce21\ud558\uace0, \uc815\ubc00 \ub9c8\ucf00\ud305 \uc804\ub7b5\uc744 \uc218\ub9bd\ud574 \ud0c0\uae43 \uace0\uac1d\uc5d0\uac8c \uc815\ud655\ud788 \ub3c4\ub2ec\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/td>\n		\u00a0<\/td>\n\"\"<\/span><\/td>\n\uace0\uac1d \uc870\uc0ac \ubc0f \ud22c\uc790 \ud589\ub3d9 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uc2dc\uc7a5 \ud2b8\ub80c\ub4dc\ub97c \uc790\ub3d9 \uc2dd\ubcc4\ud558\uace0, \uad6c\uc870\ud654 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \ud380\ub4dc \ud658\ub9e4 \ud504\ub85c\uc138\uc2a4\ub97c \ucd5c\uc801\ud654\ud558\uc5ec \uc815\ubcf4 \ube44\ub300\uce6d\uc73c\ub85c \uc778\ud55c \uace0\uac1d \uc774\ud0c8\uc744 \uc904\uc785\ub2c8\ub2e4.
\uace0\uac1d \ud53c\ub4dc\ubc31 \uc911 \u2018\ud22c\uc790 \uc9c0\uc2dd \ubd80\uc871\u2019 \ubb38\uc81c\uc5d0 \ub300\uc751\ud574 \ub9de\ucda4\ud615 \uad50\uc721 \ucf58\ud150\uce20\ub97c \uc81c\uacf5\ud558\uba70, \uc18c\uc15c \ucee4\ubba4\ub2c8\ud2f0 \ubc0f \uace0\uac1d \ucc44\ub110\uc758 \ubd80\uc815\uc801 \uc5ec\ub860\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uc5ec \uc2e0\uc18d\ud788 \ub300\uc751\ud558\uace0 \ud574\uacb0 \ubc29\uc548\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/span><\/td>\n<\/tr>\n
\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n
\u00a0<\/strong><\/td>\n\uc740\ud589<\/strong><\/td>\n\u00a0<\/td>\n\u00a0<\/span><\/strong><\/td>\n\uc804\ub825<\/strong><\/td>\n<\/tr>\n
\"\"<\/td>\n\uace0\uac1d \uc0c1\ub2f4 \uae30\ub85d, \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc74c\uc131 \ub4f1 \ube44\uc815\ud615 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \uc7a0\uc7ac \uc218\uc694\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \ucda9\uc131 \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uc744 \uae30\ubc18\uc73c\ub85c \uc2ec\uc0ac \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uace0 \uc11c\ube44\uc2a4 \ud3b8\uc758\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uba70, 1:1 \ub9de\ucda4\ud615 \uc11c\ube44\uc2a4 \uccb4\uacc4\ub97c \uad6c\ucd95\ud569\ub2c8\ub2e4. \uad6c\uc870\ud654 \ub370\uc774\ud130\uc640 \uacb0\ud569\ud558\uc5ec \ub9c8\ucf00\ud305 \ubaa8\ub378\uc744 \uc218\ub9bd\ud558\uace0, \uc774\uc288 \ubd84\uc11d\uc744 \ud1b5\ud574 \ube48\ubc88\ud55c \ubb38\uc81c\ub97c \ud30c\uc545\ud558\uc5ec \ubd88\ub9cc\uc744 \uac10\uc18c\uc2dc\ud0b5\ub2c8\ub2e4.<\/span><\/td>\n\u00a0<\/td>\n\"\"<\/span><\/td>\n\uace0\uac1d \ubd88\ub9cc \ubc0f \uc628\ub77c\uc778 \ud53c\ub4dc\ubc31\uc744 \ubd84\uc11d\ud558\uc5ec \uace0\ube48\ub3c4 \ubb38\uc81c \ubc1c\uc0dd \uc9c0\uc5ed\uc744 \uc2dd\ubcc4\ud558\uace0, \uc804\ub825 \uc218\ub9ac \ud504\ub85c\uc138\uc2a4\ub97c \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4. \uace0\ub839\uc790 \ubc0f \uc7a5\uc560\uc778\uc744 \ub300\uc0c1\uc73c\ub85c \u2018\uc6d0\ud074\ub9ad \uace0\uc7a5 \uc2e0\uace0\u2019 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uc808\ucc28\ub97c \uac04\uc18c\ud654\ud558\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n
\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\uc644\uc131\ub3c4 \ub192\uc740 \uc81c\ud488 \uccb4\uacc4\ub85c \uc9c0\uc18d \uac00\ub2a5\ud55c \ubc1c\uc804\uc744 \uc2e4\ud604<\/strong><\/h3>\n

\ub2f9\uc0ac\ub294 \u2018\uace0\uac1d \uc778\ud130\ub799\uc158 \uc9c0\ub2a5 \uad00\ub9ac(Customer Interaction Intelligent Management)\u2019 \ubd84\uc57c\uc5d0 \uc9d1\uc911\ud558\uc5ec \uad00\ub828 \uc81c\ud488\uc758 \uc5f0\uad6c\u00b7\uac1c\ubc1c\uacfc \uc0dd\uc0b0\uc744 \uc9c0\uc18d\ud574 \uc654\uc73c\uba70, \uc624\ub79c \uae30\uac04\uc758 \uae30\uc220 \ucd95\uc801\uc744 \ud1b5\ud574 \uc644\uc804\ud55c \uc81c\ud488 \ub77c\uc778\uc5c5\uc744 \uad6c\ucd95\ud558\uc600\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uc778\ud130\ub799\uc158\uc758 \ub2e4\uc591\ud55c \ubc1c\uc804 \ub2e8\uacc4\uc5d0 \ub9de\ucdb0 \uc120\ud0dd \uac00\ub2a5\ud55c \ucd5c\uc801\uc758 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.
\uc778\uacf5\uc9c0\ub2a5 \uae30\uc220\uc774 \uc810\ucc28 \uc131\uc219\ud574\uc9d0\uc5d0 \ub530\ub77c, \ub2f9\uc0ac\ub294 \ucd5c\uc2e0 AI \uae30\uc220\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc811\ubaa9\ud558\uc5ec \ub354\uc6b1 \uc9c0\ub2a5\ud654\ub41c \uc81c\ud488\uc744 \ubc1c\uc804\uc2dc\ucf1c \ub098\uac08 \uac83\uc774\uba70, \uc774\ub97c \ud1b5\ud574 \u2018\uace0\uac1d \uc778\ud130\ub799\uc158 \uc9c0\ub2a5 \uad00\ub9ac\u2019\uac00 \uc7a5\uae30\uc801\uc73c\ub85c \uc9c0\uc18d \uac00\ub2a5\ud55c \uc131\uc7a5\uc744 \uc774\ub8f0 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

\"\"<\/p>\n

\u00a0<\/p>\n\n\n\n
\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n
\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

CX\ub294 AI\ub97c \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\uace0, EX\ub294 AI\ub97c \ud1b5\ud574 \uc9c1\uc6d0 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud569\ub2c8\ub2e4<\/strong><\/h3>\n

\uc6b0\ub9ac\ub294 \ud504\ub85c\uc81d\ud2b8 \uc218\ud589 \uacfc\uc815\uc5d0\uc11c \uace0\uac1d\uacfc \uc6b0\ub9ac\uac00 \ud568\uaed8 \ub3c4\ub2ec\ud558\uace0\uc790 \ud558\ub294 \u2018\uacf5\ub3d9 \uc131\uc7a5 \ud3ec\uc778\ud2b8\u2019\ub97c \ub3c4\ucd9c\ud558\ub294 \ub370 \uac15\uc810\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uacf5\ub3d9 \uc131\uc7a5 \ud3ec\uc778\ud2b8\ub294 \ub2e8\uc21c\ud55c \uad6c\ud638\uac00 \uc544\ub2cc, \uae30\uc874\uc758 \uc0ac\uace0\ubc29\uc2dd\uc744 \uacfc\uac10\ud788 \ud0c8\ud53c\ud558\uace0 \uc2e4\uc81c\ub85c \uc2e4\ud589\uc744 \ud1b5\ud574 \uad6c\ud604\ud574 \ub098\uac00\ub294 \ud601\uc2e0\uc785\ub2c8\ub2e4.
\uc55e\uc73c\ub85c \uc6b0\ub9ac\ub294 CX(Customer Experience)\uc640 EX(Employee Experience)\ub97c \uac01\uac01 \ud575\uc2ec \ucd95\uc73c\ub85c \uc0bc\uc544, \uace0\uac1d\uc774 \uc120\ud0dd\ud560 \uc218 \uc788\ub294 \ub354\uc6b1 \ucd5c\uc801\ud654\ub41c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc870\ud569\uc744 \uc81c\uacf5\ud560 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 CX\uc640 EX \uc601\uc5ed\uc5d0\uc11c \uc11c\ub85c \ub2e4\ub978 \ub2c8\uc988\ub97c \ucda9\uc871\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0, \uad81\uadf9\uc801\uc73c\ub85c \ub354 \ub192\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ub354 \ub192\uc740 \uc9c1\uc6d0 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub3c4\ub85d \ub3d5\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

\"\"<\/p>\n

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\uad00\ub828 \uc81c\ud488 \ubaa9\ub85d<\/span><\/span><\/h5>\n<\/td>\n<\/tr>\n
865-0001-007, VCInsider Analytics Upgrade (Windows)
865-0001-***, \uc81c\ud488\uc774 \ubaa8\ub450 \ub098\uc5f4\ub418\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \uc804\ud654\ub85c \ubb38\uc758\ud574 \uc8fc\uc138\uc694.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n

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