{"id":96,"date":"2025-05-29T13:20:28","date_gmt":"2025-05-29T05:20:28","guid":{"rendered":"https:\/\/kr.voicecyber.com\/?page_id=96"},"modified":"2026-04-03T13:23:35","modified_gmt":"2026-04-03T05:23:35","slug":"vcbot","status":"publish","type":"page","link":"https:\/\/kr.voicecyber.com\/index.php\/vcbot\/","title":{"rendered":"\ucee8\ud0dd\uc13c\ud130 \uc9c0\ub2a5\ud615 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \u2014 VCBot"},"content":{"rendered":"\n\n\n
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\uc9c0\ub2a5\uc73c\ub85c \ubbf8\ub798\ub97c \uc5f0\uacb0\ud558\uace0, \ud504\ub85c\uc138\uc2a4\ub97c \uac71\uc815 \uc5c6\uc774<\/strong><\/h3>\n

\ucee8\ud0dd\uc13c\ud130\ub294 \uae30\uc5c5\uacfc \uace0\uac1d\uc744 \uc5f0\uacb0\ud558\ub294 \uc911\uc694\ud55c \ud5c8\ube0c\ub85c\uc11c,<\/strong> \uae30\uc5c5 \uc804\uccb4\uc758 \uc6b4\uc601 \ud6a8\uc728\uc131\uacfc \uc11c\ube44\uc2a4 \ud488\uc9c8\uc5d0 \ud575\uc2ec\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4. VCBot \ucee8\ud0dd\uc13c\ud130 \uc9c0\ub2a5\ud615 \ud504\ub85c\uc138\uc2a4\ub294 \uc9c0\ub2a5\ud615 \uc790\ub3d9\ud654 \uc5ed\ub7c9, \uc720\uc5f0\ud55c \ubc30\ud3ec \ubc29\uc2dd, \ub0ae\uc740 \ub3c4\uc785 \ube44\uc6a9, \ub192\uc740 \uc2e0\ub8b0\uc131\uc758 \uc11c\ube44\uc2a4\ub97c \ubc14\ud0d5\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130\ub97c \uc704\ud55c \ud6a8\uc728\uc801\uc774\uace0 \uc548\uc815\uc801\uc778 \uc9c0\ub2a5\ud615 \uc790\ub3d9\ud654 \uc5c5\ubb34 \uc218\ud589\uc758 \uc0c8\ub85c\uc6b4 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc774 \uac01 \ud504\ub85c\uc138\uc2a4\uc758 \ud575\uc2ec \uc9c0\uc810\uc744 \uc5c4\uaca9\ud788 \ud1b5\uc81c\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba70, \ucee8\ud0dd\uc13c\ud130\uc758 \uc6b4\uc601 \ud6a8\uc728\uacfc \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uc804\ubc29\uc704\uc801\uc73c\ub85c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n

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\ubc88\uac70\ub85c\uc6c0\uacfc \uc791\ubcc4\ud558\uace0, \uc624\ub958\ub97c \uadfc\uc808\ud558\ub2e4<\/strong><\/h3>\n

\uc804\uba74 \uc790\ub3d9\ud654 \uc5c5\ubb34 \uc218\ud589.<\/strong> \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\u00b7\uc720\uc9c0\ubcf4\uc218 \ub2f4\ub2f9\uc790\uac00 \uc77c\uc0c1\uc801\uc778 \ub370\uc774\ud130 \ub9c8\uc774\uadf8\ub808\uc774\uc158, \uc2dc\uc2a4\ud15c \uc810\uac80, \ubcf4\uace0\uc11c \ud1b5\uacc4 \ub4f1 \ubc18\ubcf5\uc801\uc774\uace0 \ub2e8\uc870\ub85c\uc6b4 \uc5c5\ubb34\ub97c \uc218\ud589\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \uc0ac\uc18c\ud55c \uc624\ub958\uac00 \ubc1c\uc0dd\ud558\uae30 \uc27d\uace0, \uc774\ub294 \uace7 \ucee8\ud0dd\uc13c\ud130\uc758 \uc6b4\uc601 \ube44\uc6a9 \uc99d\uac00\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

VCBot\uc740 \uc0ac\uc804\uc5d0 \uc815\uad50\ud558\uac8c \uc124\uc815\ub41c \uc2a4\ucf00\uc904 \uc791\uc5c5\uc744 \ud1b5\ud574 \uc774\ub7ec\ud55c \uc77c\uc0c1 \uc5c5\ubb34\ub97c \ud6a8\uc728\uc801\uc774\uace0 \uc548\uc815\uc801\uc73c\ub85c 100% \ubb34\uc624\ub958 \uc790\ub3d9\ud654 \ubc29\uc2dd\uc73c\ub85c \uc218\ud589\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ucee8\ud0dd\uc13c\ud130\uc758 \uc790\ub3d9\ud654 \ube44\uc728\uc744 \ud68d\uae30\uc801\uc73c\ub85c \ub192\uc774\uace0, \uc6b4\uc601 \ube44\uc6a9\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uc808\uac10\ud558\uc5ec \ube44\uc6a9 \uc808\uac10\uacfc \ud6a8\uc728 \ud5a5\uc0c1\uc774\ub77c\ub294 \ub450 \uac00\uc9c0 \ubaa9\ud45c\ub97c \ub3d9\uc2dc\uc5d0 \uc2e4\ud604\ud569\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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\uc720\uc5f0\ud55c \ubc30\ud3ec, \ub300\uaddc\ubaa8\ubd80\ud130 \uc18c\uaddc\ubaa8\uae4c\uc9c0 \uc644\ubcbd \ub300\uc751<\/strong><\/h3>\n

VCBot\uc740 \uc720\uc5f0\ud558\uace0 \ud655\uc7a5 \uac00\ub2a5\ud55c \ubc30\ud3ec \uc544\ud0a4\ud14d\ucc98\ub97c \uac16\ucd94\uace0 \uc788\uc5b4 \ub2e4\uc591\ud55c \uaddc\ubaa8\uc758 \uae30\uc5c5 \ud658\uacbd\uc5d0 \uc644\ubcbd\ud558\uac8c \uc801\ud569\ud569\ub2c8\ub2e4.<\/strong> \uc778\ub825\uc774 \ubc00\uc9d1\ub418\uc5b4 \uc788\uace0 \uc5c5\ubb34\ub7c9\uc774 \ub9ce\uc740 \ub300\ud615 \ucee8\ud0dd\uc13c\ud130\ub97c \ub300\uc0c1\uc73c\ub85c\ub294 \ub9de\ucda4\ud615 \ub300\uaddc\ubaa8 \ud074\ub7ec\uc2a4\ud130 \ubc30\ud3ec \ubc29\uc548\uc744 \uc81c\uacf5\ud558\uc5ec, \ub192\uc740 \ub3d9\uc2dc \uc811\uc18d \ucc98\ub9ac\uc640 \ub300\uc6a9\ub7c9 \ub370\uc774\ud130 \ucc98\ub9ac\uc5d0 \ub300\ud55c \uae4c\ub2e4\ub85c\uc6b4 \uc694\uad6c\ub97c \ucda9\ubd84\ud788 \ucda9\uc871\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ud55c\ud3b8, \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc911\uc810\uc801\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \uc18c\uaddc\ubaa8 \uace0\uac1d\uc13c\ud130\uc758 \uacbd\uc6b0\uc5d0\ub294 \ucd5c\uc18c \ub2e8\uc77c \uc11c\ubc84(\uc2f1\uae00 \ub178\ub4dc) \ubc30\ud3ec \ubc29\uc2dd\ub3c4 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uacbd\ub7c9\ud654\ub418\uace0 \ud6a8\uc728\uc801\uc778 \uad6c\uc870\ub97c \ud1b5\ud574 \uc18c\uaddc\ubaa8 \ud300\uc5d0\ub3c4 \uac15\ub825\ud55c \uc790\ub3d9\ud654 \uc5ed\ub7c9\uc744 \uc81c\uacf5\ud558\uba70, \ubcf4\ub2e4 \uc720\uc5f0\ud558\uace0 \ubbfc\ucca9\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n

\"\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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\uc790\ub3d9\ud654\ub85c \uc5ed\ub7c9 \uac15\ud654, \uc0dd\uc0b0\uc131 \ud5a5\uc0c1<\/strong><\/h3>\n

\ub370\uc774\ud130 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \ubc0f \ubc31\uc5c5 \ubcf4\ud638, \uae30\uc5c5 \ub370\uc774\ud130 \uc790\uc0b0\uc744 \uc548\uc804\ud558\uac8c \uc218\ud638.\u00a0<\/strong>VCBot\uc740 \uc0ac\uc804 \uc124\uc815\ub41c \ud504\ub85c\uc138\uc2a4\ub97c \ud1b5\ud574 \uc815\uae30 \uc791\uc5c5 \ub610\ub294 \uc774\ubca4\ud2b8 \ud2b8\ub9ac\uac70 \ubc29\uc2dd\uc73c\ub85c \uc2e4\ud589\ub418\uba70, \ubcc4\ub3c4\uc758 \uc778\ub825 \uac1c\uc785 \uc5c6\uc774 7\u00d724\uc2dc\uac04 \uc911\ub2e8 \uc5c6\ub294 \uc790\ub3d9\ud654 \ub370\uc774\ud130 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \ubc0f \ubc31\uc5c5\uc744 \uc218\ud589\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubc18\ubcf5\uc801\uc774\uace0 \ub2e8\uc21c\ud55c \uc5c5\ubb34\uc5d0\uc11c \uc2e4\ubb34\uc790\ub97c \ud574\ubc29\uc2dc\ud0a4\ub294 \ub3d9\uc2dc\uc5d0, \ub370\uc774\ud130\uc758 \uc9c4\uc815\uc131\u00b7\uc2e0\ub8b0\uc131\u00b7\uaddc\uc815 \uc900\uc218\uc131\uc744 \ucda9\ubd84\ud788 \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \ub610\ud55c \uae30\uc5c5\uc774 \uc778\ub825\uc744 \ubc88\uac70\ub85c\uc6b4 \uc5c5\ubb34\uc5d0\uc11c \ucd5c\ub300\ud55c \ud574\ubc29\ud558\uc5ec \uc778\ub825 \uad6c\uc870\ub97c \ucd5c\uc801\ud654\ud558\uace0, \uc9c1\uc6d0\ub4e4\uc774 \ubcf4\ub2e4 \ucc3d\uc758\uc801\uc774\uace0 \uac00\uce58 \uc788\ub294 \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud568\uc73c\ub85c\uc368 \uc804\ubc18\uc801\uc778 \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc778\uac04-AI \ud611\uc5c5\uc73c\ub85c \uc5c5\ubb34 \ud504\ub85c\uc138\uc2a4 \uaddc\uc815 \uc900\uc218 \ubcf4\uc7a5. <\/strong>\uad00\ub9ac\uc790\ub294 VCBot\uc744 \ud1b5\ud574 \ubbf8\ub9ac \uc124\uc815\ub41c \ud504\ub85c\uc138\uc2a4 \uaddc\uce59\uc744 VCDiscovery \uc2a4\ub9c8\ud2b8 \uac10\uc9c0 \uc2dc\uc2a4\ud15c\uc5d0 \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\uc774 \ud2b9\uc815 \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \uc791\uc5c5\ud560 \ub54c, VCDiscovery\ub294 \uc0c1\ub2f4\uc6d0\uc758 \uc791\uc5c5\uc774 \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294\uc9c0 \ubaa8\ub2c8\ud130\ub9c1\ud569\ub2c8\ub2e4. \uaddc\uc815 \uc704\ubc18\uc774 \ubc1c\uc0dd\ud560 \uacbd\uc6b0, \uc2dc\uc2a4\ud15c\uc740 \uad00\ub9ac\uc790\uc5d0\uac8c \uc218\ub3d9 \uac1c\uc785\uc744 \uc54c\ub9ac\uac70\ub098 \uc790\ub3d9\uc73c\ub85c \uc0c1\ub2f4\uc6d0 \ud654\uba74\uc5d0 \uacbd\uace0 \uba54\uc2dc\uc9c0\ub97c \ud45c\uc2dc, \ud654\uba74 \uc7a0\uae08 \ub4f1\uc758 \uc870\uce58\ub97c \ucde8\ud574 \uc774\ud6c4 \uc704\ubc18 \ud589\uc704\ub97c \ucc28\ub2e8\ud569\ub2c8\ub2e4. \ub3d9\uc2dc\uc5d0 VCBot\uc740 \ud574\ub2f9 \uc704\ubc18 \uc0ac\ud56d\uc744 \uae30\ub85d\ud558\uace0, VCInsight \uc2a4\ub9c8\ud2b8 \ud488\uc9c8 \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc5d0 \ub3d9\uae30\ud654\ud558\uc5ec \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \uc218\ud589\uc5d0 \ub300\ud55c \uacf5\uc815\ud55c \ud3c9\uac00\ub97c \ub0b4\ub9bd\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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\uc800\ube44\uc6a9 \ud22c\uc790, \uace0\uc218\uc775 \ucc3d\ucd9c<\/strong><\/h3>\n

\uae30\uc874\uc758 \uc5f0\ub77d\uc13c\ud130 \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c\ub294 \ub2e4\uc591\ud55c \ube44\uc988\ub2c8\uc2a4\uc758 \ubcf5\uc7a1\ud55c \uc2dc\ub098\ub9ac\uc624\uc5d0 \ub300\uc751\ud558\uae30 \uc704\ud574 \uac1c\ubc1c \uc778\ub825\uc774 \uae4a\uc774 \uad00\uc5ec\ud574\uc57c \ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc558\uc73c\uba70,<\/strong> \uad00\ub828 \ud504\ub85c\uadf8\ub7a8\uc758 \uc7ac\uc0ac\uc6a9\uc131\ub3c4 \ub0ae\uc544 \uae30\uc5c5\uc740 \uc9c0\uc18d\uc801\uc73c\ub85c \ub9ce\uc740 \uc778\uc801\u00b7\ubb3c\uc801 \uc790\uc6d0\uc744 \ud22c\uc785\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

VCBot\uc740 \uc9c1\uad00\uc801\uc774\uace0 \uc774\ud574\ud558\uae30 \uc26c\uc6b4 \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\ub97c \uc81c\uacf5\ud558\uba70, \uc694\uc18c \ucd94\ucd9c\uacfc \ub85c\uc9c1 \uc5f0\uc0b0 \uacfc\uc815\uc744 \uc2dc\uac01\ud654\ud558\uc5ec \uc81c\uacf5\ud569\ub2c8\ub2e4. \uac04\ub2e8\ud55c \uad50\uc721\ub9cc\uc73c\ub85c\ub3c4 \uc6b4\uc601 \ub2f4\ub2f9\uc790\ub294 \uad00\ub828 \ub85c\uc9c1\uc744 \uc190\uc27d\uac8c \uc774\ud574\ud558\uace0, \uc790\uc0ac \uc0b0\uc5c5\uc758 \ud2b9\uc131\uacfc \uc694\uad6c\uc5d0 \ub9de\ucdb0 \ub9de\ucda4\ud615 \ud504\ub85c\uc138\uc2a4\ub97c \uc0ac\uc804 \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ube44\uc988\ub2c8\uc2a4 \ubcc0\ud654\uc5d0 \ub530\ub77c \ud504\ub85c\uc138\uc2a4 \ub2e8\uacc4\ub97c \uc720\uc5f0\ud558\uace0 \uc790\uc720\ub86d\uac8c \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

VCBot\uc758 \uc720\uc5f0\uc131\uacfc \uc0ac\uc6a9 \ud3b8\uc758\uc131\uc740 \uc5c5\ubb34 \ud504\ub85c\uc138\uc2a4\uc758 \ud6a8\uc728\uc801\uc778 \uc6b4\uc601\uc744 \ucd09\uc9c4\ud558\uace0, \uc6b4\uc601 \ube44\uc6a9\uc744 \ub300\ud3ed \uc808\uac10\ud558\uba70, \uae30\uc5c5\uc5d0 \ub192\uc740 \ud22c\uc790 \ub300\ube44 \uc218\uc775(ROI)\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n

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\uc9c0\ub2a5\ud615 \uc2a4\ucf00\uc904\ub9c1\uc73c\ub85c \uaddc\uc815 \uc900\uc218 \ubc0f \uc11c\ube44\uc2a4 \ud488\uc9c8 \ubcf4\uc7a5<\/strong><\/h3>\n

\uae30\uc874 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601 \ubc29\uc2dd\uc5d0\uc11c\ub294 \ubc29\ub300\ud55c \ub370\uc774\ud130 \ucc98\ub9ac\uc640 \ubc18\ubcf5\uc801\uc778 \ubc31\uc5c5 \uc5c5\ubb34\uac00 \uacfc\ub3c4\ud558\uac8c \uc218\uc791\uc5c5\uc5d0 \uc758\uc874\ud574 \uc654\uc2b5\ub2c8\ub2e4.<\/strong> \uc774 \uacfc\uc815\uc5d0\uc11c \uc791\uc740 \ubd80\uc8fc\uc758\ub9cc\uc73c\ub85c\ub3c4 \uc785\ub825 \uc624\ub958\ub098 \ud30c\uc77c \ubc31\uc5c5 \ub204\ub77d\uacfc \uac19\uc740 \uae30\ubcf8\uc801\uc778 \uc2e4\uc218\uac00 \ubc1c\uc0dd\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub294 \ubc31\uc5c5 \ub370\uc774\ud130\uc758 \uc644\uc804\uc131\uacfc \uc2e0\ub8b0\uc131\uc744 \uc2ec\uac01\ud558\uac8c \uc800\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

VCBot\uc740 \uc9c0\ub2a5\ud615 \ud1b5\ud569 \uc2a4\ucf00\uc904\ub9c1\uc744 \ud1b5\ud574 \uc0ac\uc804\uc5d0 \uc124\uc815\ub41c \ud504\ub85c\uc138\uc2a4\uc5d0 \ub530\ub77c \ud1b5\uc77c\ub41c \uc11c\ube44\uc2a4 \uae30\uc900\uc744 \uc900\uc218\ud558\uba70, \ub370\uc774\ud130 \ucc98\ub9ac \ubc0f \ubc31\uc5c5 \uc791\uc5c5\uc774 \uc548\uc804\ud558\uace0 \uc2e0\ub8b0\uc131 \uc788\uac8c, \uccb4\uacc4\uc801\uc73c\ub85c \uc218\ud589\ub418\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \ub610\ud55c \uc804\uccb4 \uc791\uc5c5 \uacfc\uc815\uc5d0 \ub300\ud55c \ucd94\uc801 \ubc0f \uc774\ub825 \uad00\ub9ac(Traceability)\ub97c \uc9c0\uc6d0\ud558\uc5ec \uc11c\ube44\uc2a4 \ud488\uc9c8\uc758 \uc548\uc815\uc131\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \ud655\ubcf4\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\uc640 \ub3d9\uc2dc\uc5d0 \uaddc\uc81c \ubc0f \uac10\ub3c5 \uae30\uad00\uc758 \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc744 \ucda9\uc871\ud568\uc73c\ub85c\uc368, \uae30\uc5c5\uc758 \uc9c0\uc18d\uc801\uc774\uace0 \uc7a5\uae30\uc801\uc778 \ubc1c\uc804\uc744 \uc704\ud55c \uacac\uace0\ud55c \uae30\ubc18\uc744 \ub9c8\ub828\ud569\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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\uc644\uc131\ub3c4 \ub192\uc740 \uc81c\ud488 \uccb4\uacc4\ub85c \uc9c0\uc18d \uac00\ub2a5\ud55c \ubc1c\uc804\uc744 \uc2e4\ud604<\/strong><\/h3>\n

\ub2f9\uc0ac\ub294 \u2018\uace0\uac1d \uc778\ud130\ub799\uc158 \uc9c0\ub2a5 \uad00\ub9ac(Customer Interaction Intelligent Management)\u2019 \ubd84\uc57c\uc5d0 \uc9d1\uc911\ud558\uc5ec \uad00\ub828 \uc81c\ud488\uc758 \uc5f0\uad6c\u00b7\uac1c\ubc1c\uacfc \uc0dd\uc0b0\uc744 \uc9c0\uc18d\ud574 \uc654\uc73c\uba70, \uc624\ub79c \uae30\uac04\uc758 \uae30\uc220 \ucd95\uc801\uc744 \ud1b5\ud574 \uc644\uc804\ud55c \uc81c\ud488 \ub77c\uc778\uc5c5\uc744 \uad6c\ucd95\ud558\uc600\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uc778\ud130\ub799\uc158\uc758 \ub2e4\uc591\ud55c \ubc1c\uc804 \ub2e8\uacc4\uc5d0 \ub9de\ucdb0 \uc120\ud0dd \uac00\ub2a5\ud55c \ucd5c\uc801\uc758 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.
\uc778\uacf5\uc9c0\ub2a5 \uae30\uc220\uc774 \uc810\ucc28 \uc131\uc219\ud574\uc9d0\uc5d0 \ub530\ub77c, \ub2f9\uc0ac\ub294 \ucd5c\uc2e0 AI \uae30\uc220\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc811\ubaa9\ud558\uc5ec \ub354\uc6b1 \uc9c0\ub2a5\ud654\ub41c \uc81c\ud488\uc744 \ubc1c\uc804\uc2dc\ucf1c \ub098\uac08 \uac83\uc774\uba70, \uc774\ub97c \ud1b5\ud574 \u2018\uace0\uac1d \uc778\ud130\ub799\uc158 \uc9c0\ub2a5 \uad00\ub9ac\u2019\uac00 \uc7a5\uae30\uc801\uc73c\ub85c \uc9c0\uc18d \uac00\ub2a5\ud55c \uc131\uc7a5\uc744 \uc774\ub8f0 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

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CX\ub294 AI\ub97c \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\uace0, EX\ub294 AI\ub97c \ud1b5\ud574 \uc9c1\uc6d0 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud569\ub2c8\ub2e4<\/strong><\/h3>\n

\uc6b0\ub9ac\ub294 \ud504\ub85c\uc81d\ud2b8 \uc218\ud589 \uacfc\uc815\uc5d0\uc11c \uace0\uac1d\uacfc \uc6b0\ub9ac\uac00 \ud568\uaed8 \ub3c4\ub2ec\ud558\uace0\uc790 \ud558\ub294 \u2018\uacf5\ub3d9 \uc131\uc7a5 \ud3ec\uc778\ud2b8\u2019\ub97c \ub3c4\ucd9c\ud558\ub294 \ub370 \uac15\uc810\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uacf5\ub3d9 \uc131\uc7a5 \ud3ec\uc778\ud2b8\ub294 \ub2e8\uc21c\ud55c \uad6c\ud638\uac00 \uc544\ub2cc, \uae30\uc874\uc758 \uc0ac\uace0\ubc29\uc2dd\uc744 \uacfc\uac10\ud788 \ud0c8\ud53c\ud558\uace0 \uc2e4\uc81c\ub85c \uc2e4\ud589\uc744 \ud1b5\ud574 \uad6c\ud604\ud574 \ub098\uac00\ub294 \ud601\uc2e0\uc785\ub2c8\ub2e4.
\uc55e\uc73c\ub85c \uc6b0\ub9ac\ub294 CX(Customer Experience)\uc640 EX(Employee Experience)\ub97c \uac01\uac01 \ud575\uc2ec \ucd95\uc73c\ub85c \uc0bc\uc544, \uace0\uac1d\uc774 \uc120\ud0dd\ud560 \uc218 \uc788\ub294 \ub354\uc6b1 \ucd5c\uc801\ud654\ub41c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc870\ud569\uc744 \uc81c\uacf5\ud560 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 CX\uc640 EX \uc601\uc5ed\uc5d0\uc11c \uc11c\ub85c \ub2e4\ub978 \ub2c8\uc988\ub97c \ucda9\uc871\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0, \uad81\uadf9\uc801\uc73c\ub85c \ub354 \ub192\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ub354 \ub192\uc740 \uc9c1\uc6d0 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub3c4\ub85d \ub3d5\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

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\uad00\ub828 \uc81c\ud488 \ubaa9\ub85d<\/span><\/span><\/h5>\n<\/td>\n<\/tr>\n
\uc804\ud654\ub85c \ubb38\uc758\ud574 \uc8fc\uc138\uc694.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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