{"id":94,"date":"2025-05-29T13:14:16","date_gmt":"2025-05-29T05:14:16","guid":{"rendered":"https:\/\/kr.voicecyber.com\/?page_id=94"},"modified":"2026-03-04T08:51:49","modified_gmt":"2026-03-04T00:51:49","slug":"vcdiscovery","status":"publish","type":"page","link":"https:\/\/kr.voicecyber.com\/index.php\/vcdiscovery\/","title":{"rendered":"\ucee8\ud0dd\uc13c\ud130 \uc9c0\ub2a5\ud615 \ub514\uc2a4\ucee4\ubc84\ub9ac\u2014VCDiscovery"},"content":{"rendered":"\n\n\n
\n

\uc0c1\ub2f4\uc0ac \uad00\ub9ac\uc790\uc5d0\uac8c \ub354 \uc2a4\ub9c8\ud2b8\ud55c \uad00\ub9ac \uc218\ub2e8\uc744 \uc81c\uacf5
\n<\/strong><\/h3>\n

\uc62c\ucc44\ub110 \uc9c0\ub2a5\ud615 \ucee8\ud0dd\uc13c\ud130\uac00 \uc810\ucc28 \ud074\ub77c\uc6b0\ub4dc\ud654\ub418\uba74\uc11c,<\/strong> \uc0c1\ub2f4\uc0ac \uad00\ub9ac\uc790\uc758 \ubaa8\ub2c8\ud130\ub9c1 \uc5c5\ubb34\ub294 \ub354 \ub9ce\uc740 \ub3c4\uc804\uc5d0 \uc9c1\uba74\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\uadfc \ub4e4\uc5b4 \uc810\uc810 \ub354 \ub9ce\uc740 \ucee8\ud0dd\uc13c\ud130\uac00 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ub418\uba74\uc11c, \uc608\uc804\ucc98\ub7fc \uad00\ub9ac\uc790\uc758 \uc2dc\uc57c \uc548\uc5d0 \uc788\ub358 \uc0c1\ub2f4\uc0ac\ub4e4\uc774 \ub3c4\uc2dc \uac01\uc9c0\ub85c \ud769\uc5b4\uc9c0\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \uad00\ub9ac\uc790\ub4e4\uc740 \ud55c\ub208\uc5d0 \ud30c\uc545\ud560 \uc218 \uc788\uc5c8\ub358 \uc5ec\uc720\ub85c\uc6b4 \uad00\ub9ac\uc5d0\uc11c ‘\ube14\ub77c\uc778\ub4dc \ubc15\uc2a4’ \uc0c1\ud0dc\uc758 \ub2f9\ud639\uac10\uc73c\ub85c \uc804\ud658\ub418\uc5c8\uc2b5\ub2c8\ub2e4.\u00a0\uc774\ub7ec\ud55c \ubcc0\ud654\uc5d0 \ub300\uc751\ud558\uace0, \ud6a8\uacfc\uc801\uc778 \uae30\uc220 \uc218\ub2e8\uc744 \ud65c\uc6a9\ud574 \uc0c1\ub2f4\uc0ac \uad00\ub9ac\uc790\uac00 \ub2e4\uc2dc \ud55c\ub208\uc5d0 \ud30c\uc545 \uac00\ub2a5\ud55c \uc5ec\uc720\ub85c\uc6b4 \uad00\ub9ac \uc0c1\ud0dc\ub85c \ub3cc\uc544\uac08 \uc218 \uc788\ub3c4\ub85d\u00a0VCDiscovery(\uad6c IDHA) \ucee8\ud0dd\uc13c\ud130 \uc9c0\ub2a5\ud615 \ubc1c\uacac \uc2dc\uc2a4\ud15c\uc774 \ud574\uacb0\ucc45\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n

\"\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\"\"<\/td>\n\n

\uc601\uc0c1 \ubc0f \ubb38\uc790 \uc0c1\ub2f4\uc0ac\uc5d0 \ub300\ud55c \uc2dc\uac01\uc801 \uad00\ub9ac \uc194\ub8e8\uc158<\/strong><\/h3>\n

SIP-Video, WeChat, Zoom, Teams<\/strong> \ub4f1\uc758 \ud611\uc5c5 \ub3c4\uad6c \ud65c\uc6a9\uc774 \uc0c8\ub85c\uc6b4 \uc5c5\ubb34 \ud45c\uc900\uc73c\ub85c \uc790\ub9ac\uc7a1\uc558\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud50c\ub7ab\ud3fc\uc740 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uacfc \uc0c8\ub85c\uc6b4 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \uc81c\uacf5\ud558\uba70, \uc0c1\ub2f4\uc0ac\ub4e4\uc774 \uace0\uac1d\/\ud30c\ud2b8\ub108\uc640 \uc2e4\uc2dc\uac04 \ucc44\ud305, \ubb38\uc11c \uacf5\uc720, \ud654\uba74 \uacf5\uc720 \ub4f1\uc744 \uc6d0\ud65c\ud558\uac8c \uc9c4\ud589\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc801\uc808\ud55c \uac10\ub3c5\uc774 \uc774\ub8e8\uc5b4\uc9c0\uc9c0 \uc54a\uc744 \uacbd\uc6b0 \ubc95\uc801\u00b7\uac1c\uc778\uc815\ubcf4\u00b7\uaddc\uc815 \uc900\uc218 \ub9ac\uc2a4\ud06c\ub97c \ucd08\ub798\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0VCDiscovery \ucee8\ud0dd\uc13c\ud130 \uc9c0\ub2a5\ud615 \ubc1c\uacac \uc2dc\uc2a4\ud15c\uc740 \uc0c1\ub2f4\uc0ac \uad00\ub9ac\uc790\uac00 \uc774\ub7ec\ud55c \uc2e0\uaddc \ucc44\ub110\uc5d0\uc11c \uc791\uc5c5 \uc911\uc778 \uc0c1\ub2f4\uc0ac\ub4e4\uc758 \uc2e4\uc2dc\uac04 \uc5c5\ubb34 \uc0c1\ud0dc\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud560 \uc218 \uc788\ub294 \ud574\uacb0\ucc45\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\n

\uc88c\uc11d \ubc18\uc7a5\uc774 \ub4e3\uc9c0 \ubabb\ud558\ub294 \uac83\uc5d0\uc11c \ubcfc \uc218 \uc788\uac8c \ub418\ub2e4<\/strong><\/h3>\n

\ud14d\uc2a4\ud2b8 \uc88c\uc11d\uc758 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uacfc\uc815\uacfc \ucef4\ud4e8\ud130 \uc870\uc791 \uacfc\uc815\uc740 \ub2f9\uc5f0\ud788 \uc88c\uc11d \ubc18\uc7a5\uc774 \uc2e4\uc2dc\uac04\uc73c\ub85c \ubcfc \uc218 \uc788\uc5b4\uc57c \ud55c\ub2e4.<\/strong> \uc74c\uc131 \uc88c\uc11d\uc5d0 \ub300\ud55c \uad00\ub9ac\uc640\ub294 \ub2ec\ub9ac, \ubc18\uc7a5\uc774 \uc2e4\uc2dc\uac04\uc73c\ub85c \uac10\uccad\ud560 \uc218 \uc788\ub294 \ucc44\ub110 \uc218\ub294 \ub9e4\uc6b0 \uc81c\ud55c\uc801\uc774\uc5b4\uc11c \uc77c\ub300\ub2e4\uc758 \uc2e4\uc2dc\uac04 \ubaa8\ub2c8\ud130\ub9c1\uc744 \uad6c\ud604\ud560 \uc218 \uc5c6\ub2e4. \uadf8\ub7ec\ub098 \ud14d\uc2a4\ud2b8 \uc88c\uc11d\uc740 \ub2e4\ub974\ub2e4. \uc88c\uc11d \ubc18\uc7a5\uc740 \uc644\uc804\ud788 \uc9c0\ub2a5 \uae30\uc220\uc758 \ubcf4\uc870 \ud558\uc5d0 \ud14d\uc2a4\ud2b8 \uc88c\uc11d\uc758 \uc2e4\uc2dc\uac04 \uc791\uc5c5 \uc0c1\ud0dc\ub97c \ubcfc \uc218 \uc788\uc73c\uba70, VCDiscovery \ucee8\ud0dd\uc13c\ud130 \uc9c0\ub2a5 \ubc1c\uacac \uc2dc\uc2a4\ud15c\uc740 \uc774 \ubaa9\ud45c\ub97c \uc2e4\ud604\ud560 \uac00\ub2a5\uc131\uc744 \uc81c\uacf5\ud55c\ub2e4.<\/span><\/p>\n

\ub2e8\uc77c \ucc44\ub110 \uac10\uccad\uc5d0\uc11c \ub2e4\uc911 \ud654\uba74 \ub3d9\uc2dc \uac10\uc2dc\ub85c \uc5c5\uadf8\ub808\uc774\ub4dc\ub41c\ub2e4.<\/strong> STT\uac00 VCLog\uc640 VCBridge\uc5d0 \ud798\uc744 \uc2e4\uc5b4\uc900 \ud6c4, VCDiscovery\uc758 \ud55c \ud398\uc774\uc9c0\uc5d0\uc11c \ubc18\uc7a5\uc5d0\uac8c \uc5ec\ub7ec \uc88c\uc11d\uacfc \uace0\uac1d\uc758 \ud1b5\ud654 \ub0b4\uc6a9\uc744 \uc74c\uc131\uc5d0\uc11c \ubb38\uc790\ub85c \ubcc0\ud658\ud55c \uacb0\uacfc\ub97c \ub3d9\uc2dc\uc5d0 \ubcf4\uc5ec\uc904 \uc218 \uc788\uc73c\uba70, SoIP \uac10\uc2dc \ud654\uba74 \ub0b4\uc6a9\uacfc \uacb0\ud569\ud574 \ub2e4\uc911 \ud654\uba74 \ub3d9\uc2dc \uac10\uc2dc\ub97c \uad6c\ud604\ud574 \uc88c\uc11d\uc758 \uc791\uc5c5 \uc0c1\ud0dc\ub97c \uc804\ubc18\uc801\uc73c\ub85c \uc774\ud574\ud560 \uc218 \uc788\ub2e4. \uc88c\uc11d\uc5d0 \uc704\uaddc\ub098 \uc9c0\uc6d0\uc774 \ud544\uc694\ud55c \uc0c1\ud669\uc774 \ubc1c\uacac\ub418\uba74, \ubc18\uc7a5\uc774 \uc801\uc2dc\uc5d0 \uac1c\uc785\ud558\uac70\ub098 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc5b4, \uc88c\uc11d \uc11c\ube44\uc2a4\uc758 \uc9c8\uc744 \ud06c\uac8c \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\uc758 \uaddc\uc815 \uc900\uc218\ub97c \ubcf4\uc7a5\ud55c\ub2e4.<\/span><\/p>\n<\/td>\n

\"\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\"\"<\/td>\n\n

VCDiscovery\uac00 \uc88c\uc11d \ubc18\uc7a5\uc774 \ubc1c\uacac, \uac1c\uc785, \uc9c0\uc6d0\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4<\/strong><\/h3>\n

VCDiscovery\uc758 \uae30\ub2a5 1: \uc0c1\ub2f4\uc6d0 \ud300\uc7a5\uc774 \ubc1c\uacac\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0<\/strong>
\n<\/strong>\uc0c1\ub2f4\uc6d0\uc774 \uc11c\ube44\uc2a4 \uacfc\uc815\uc5d0\uc11c \ubcf4\uc774\ub294 \uac10\uc815 \ud45c\ud604\uc744 \uc804\uba74\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1
\n\uc0c1\ub2f4\uc6d0\uc758 \uc815\ubcf4 \uc2dc\uc2a4\ud15c \uc0ac\uc6a9 \ud589\uc704 \ubc0f \ud589\ub3d9 \uacbd\ub85c\ub97c \uc804\uba74\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1
\n\uc0c1\ub2f4\uc6d0\uacfc \uace0\uac1d \uac04 \uc0c1\ud638\uc791\uc6a9 \uacfc\uc815\uc758 \ud589\ub3d9 \uacbd\ub85c\ub97c \uc804\uba74\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1
\nAI \uae30\ubc18\uc73c\ub85c \uc0c1\ub2f4\uc6d0\uc758 \uaddc\uc815 \uc704\ubc18 \uc774\uc11d(\uc790\ub9ac \uc774\ud0c8)\uc744 \uc0ac\uc804 \uac10\uc9c0\ud558\uace0, \uc774\uc11d \ud654\uba74\uc744 \ud300\uc7a5\uc5d0\uac8c \uc6b0\uc120 \ud478\uc2dc
\nAI \uae30\ubc18\uc73c\ub85c \uc81c3\uc790\uc758 \uc601\uc0c1 \uce74\uba54\ub77c \uce68\uc785\uc744 \uc0ac\uc804 \uac10\uc9c0\ud558\uace0, \ud574\ub2f9 \ud654\uba74\uc744 \ud300\uc7a5\uc5d0\uac8c \uc6b0\uc120 \ud478\uc2dc
\nAI \uae30\ubc18\uc73c\ub85c \uc11c\ube44\uc2a4 \uacfc\uc815 \uc911 \ubc1c\uc0dd\ud558\ub294 \uc0c1\ub2f4\uc6d0\uc758 \uaddc\uc815 \uc704\ubc18 \ud589\uc704\ub97c \uc801\uc2dc\uc5d0 \ud0d0\uc9c0
\n\ud1b5\ud654 \uc2dc\uac04 \uae30\uc900\uc73c\ub85c \uc7a5\uae30 \ud1b5\ud654 \uc0c1\ub2f4\uc6d0\uc758 \ud654\uba74 \ubc0f \uc601\uc0c1\uc744 \uc6b0\uc120 \ud45c\uc2dc
\n\ud0a4\uc6cc\ub4dc \ub4f1 \ub2e4\uc591\ud55c \uc870\uac74\uc744 \uacb0\ud569\ud558\uc5ec \ud2b9\uc815 \uc0c1\ub2f4\uc6d0\uc758 \ud654\uba74 \ubc0f \uc601\uc0c1\uc744 \uc6b0\uc120 \ud45c\uc2dc
\nCRM \ub4f1 \uc81c3\uc790 \uc5c5\ubb34 \uc2dc\uc2a4\ud15c\uacfc \uc5f0\ub3d9\ud558\uc5ec \uc2e4\uc2dc\uac04 \ud310\ub9e4 \uc131\uacfc \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0, \uad00\ub828 \ud654\uba74\uc744 \ud300\uc7a5\uc5d0\uac8c \uc6b0\uc120 \ud478\uc2dc<\/span>
\n<\/span><\/p>\n

VCDiscovery\uc758 \uae30\ub2a5 2: \uc0c1\ub2f4\uc6d0 \ud300\uc7a5\uc774 \uac1c\uc785\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0<\/strong>
\n<\/strong>PC \ud654\uba74 \uc7a0\uae08 \uae30\ub2a5\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc6d0\uc758 \uaddc\uc815 \uc704\ubc18 \ud589\uc704\ub97c \uc989\uc2dc \ucc28\ub2e8 \ubc0f \ud1b5\uc81c
\n\ud654\uba74 \ud31d\uc5c5 \ubc0f \uc2a4\ub9c8\ud2b8 \ub77c\uc774\ud2b8 \ud45c\uc2dc\ub97c \ud1b5\ud574 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc0c1\ub2f4\uc6d0\uc758 \ubaa9\ud45c \ub2ec\uc131\uc744 \ub3c5\ub824\ud558\uace0 \uc0ac\uae30\ub97c \uc81c\uace0
\n\ud654\uba74 \ud31d\uc5c5 \ubc0f \uc2a4\ub9c8\ud2b8 \ub77c\uc774\ud2b8 \ud45c\uc2dc\ub97c \ud1b5\ud574 \uc5c5\ubb34 \ub204\ub77d, \uc11c\ube44\uc2a4 \ud488\uc9c8, \uac10\uc815 \uad00\ub9ac \ub4f1\uc5d0 \ub300\ud574 \uc2e4\uc2dc\uac04 \uc54c\ub9bc \uc81c\uacf5<\/span>
\n<\/span><\/p>\n

VCDiscovery\uc758 \uae30\ub2a5 3: \uc0c1\ub2f4\uc6d0 \ud300\uc7a5\uc774 \uc9c0\uc6d0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0<\/strong>
\n<\/strong>\ucd08\uc7a5\uae30 \ud1b5\ud654 \ub610\ub294 \ub09c\uc774\ub3c4 \ub192\uc740 \uc774\uc288\ub97c \uc2e0\uc18d\ud788 \ubc1c\uacac\ud558\uc5ec \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \ud6a8\uacfc\uc801\uc778 \uc9c0\uc6d0 \uc81c\uacf5
\n\uc0c1\ub2f4\uc6d0\uc774 \uc6d0\ud074\ub9ad \ub3c4\uc6c0 \uc694\uccad \ubc84\ud2bc\uc744 \ud1b5\ud574 \ud654\uba74\uc744 \ud300\uc7a5\uc5d0\uac8c \uc989\uc2dc \uc804\uc1a1\ud558\uace0, \uc2e0\uc18d\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uc9c0\uc6d0\uc744 \uc694\uccad \uac00\ub2a5<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\n

\uc0ac\ub78c\uacfc \uae30\uacc4 \ud611\uc5c5\uc744 \ud1b5\ud55c \uc5c5\ubb34 \ud504\ub85c\uc138\uc2a4 \uc900\uc218 \ubcf4\uc7a5 \ubc0f \ud488\uc9c8\ud3c9\uac00 \uc810\uc218 \ucd5c\uc801\ud654<\/strong><\/h3>\n

VCBot\uacfc \uc5f0\uacc4\ud558\uc5ec \uc5c5\ubb34 \ud504\ub85c\uc138\uc2a4\uc758 \uc900\uc218 \uc5ec\ubd80\ub97c \uc790\ub3d9\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud569\ub2c8\ub2e4.<\/strong> \uad00\ub9ac\uc790\ub294 \uc5c5\ubb34 \ud504\ub85c\uc138\uc2a4\uc5d0 \ub530\ub77c VCBot \uc9c0\ub2a5\ud615 \ud504\ub85c\uc138\uc2a4 \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uad00\ub828 \uaddc\uce59\uc744 \uc0ac\uc804\uc5d0 \uc124\uc815\ud55c \ud6c4, \ud574\ub2f9 \uaddc\uce59\uc744 VCDiscovery \uc9c0\ub2a5\ud615 \ubc1c\uacac \uc2dc\uc2a4\ud15c\uc73c\ub85c \uac00\uc838\uc635\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\uc774 \uc9c0\uc815\ub41c \ud504\ub85c\uc138\uc2a4\uc5d0 \uc9c4\uc785\ud574 \uc5c5\ubb34\ub97c \uc218\ud589\ud558\uba74 VCDiscovery\uac00 \uc0c1\ub2f4\uc6d0 \uc870\uc791\uc758 \uc900\uc218 \uc5ec\ubd80\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc704\ubc18\uc774 \ubc1c\uc0dd\ud560 \uacbd\uc6b0, \uc2dc\uc2a4\ud15c\uc740 \uad00\ub9ac\uc790\uc5d0\uac8c \uc54c\ub9bc\uc744 \ubcf4\ub0b4 \uc218\ub3d9 \uac1c\uc785\uc744 \uc694\uccad\ud558\uac70\ub098, \uc0c1\ub2f4\uc6d0 \ud654\uba74\uc5d0 \uacbd\uace0 \uba54\uc2dc\uc9c0 \ud45c\uc2dc \ub610\ub294 \ud654\uba74 \uc7a0\uae08 \ub4f1\uc758 \uc870\uce58\ub97c \uc790\ub3d9\uc73c\ub85c \uc2e4\ud589\ud558\uc5ec \ucd94\uac00 \uc704\ubc18 \ud589\uc704\ub97c \ucc28\ub2e8\ud569\ub2c8\ub2e4. \ub3d9\uc2dc\uc5d0 VCBot\uc740 \ud574\ub2f9 \uc704\ubc18 \ud589\uc704\ub97c \uae30\ub85d\u00b7\ud45c\uae30\ud558\uace0 \uc774\ub97c VCInsight \uc9c0\ub2a5\ud615 \ud488\uc9c8\uad00\ub9ac \uc2dc\uc2a4\ud15c\uc5d0 \ub3d9\uae30\ud654\ud558\uc5ec \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \uc218\ud589\uc5d0 \ub300\ud574 \ud569\ub9ac\uc801\uc778 \uc810\uc218\ub97c \uc0b0\uc815\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uad00\ub9ac\uc790\uc758 \uc2e4\uc2dc\uac04 \uc8fc\uc11d(\ub77c\ubca8\ub9c1)\uc740 \ud488\uc9c8\ud3c9\uac00 \uc810\uc218\uc758 \uadfc\uac70\uac00 \ub429\ub2c8\ub2e4.<\/strong> \ud654\uba74 \ub610\ub294 \uc74c\uc131\uc774 \uad00\ub9ac\uc790 \ud654\uba74\uc73c\ub85c \uc804\ud658\ub418\uba74, \uad00\ub9ac\uc790\ub294 \uc0ac\uc804\uc5d0 \uc124\uc815\ub41c \uae30\uc900\uc5d0 \ub530\ub77c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc8fc\uc11d\uc744 \ub2ec\uac70\ub098 \uac00\uac10\uc810\uc744 \ubd80\uc5ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc8fc\uc11d \ubc0f \uac00\uac10\uc810 \ub370\uc774\ud130\ub294 VCLog \ub179\uc74c\u00b7\ub179\ud654 \uc2dc\uc2a4\ud15c \ub610\ub294 VCInsight \uc2dc\uc2a4\ud15c \ub370\uc774\ud130\ubca0\uc774\uc2a4\uc5d0 \uc800\uc7a5\ub418\uba70, \uc0ac\ud6c4 \ud488\uc9c8\ud3c9\uac00 \uacfc\uc815\uc5d0\uc11c \ud574\ub2f9 \ud1b5\ud654\uc758 \uc810\uc218\uc5d0 \ubc18\uc601\ub429\ub2c8\ub2e4.<\/span><\/p>\n

VoiceCyber\uc758 VCDiscovery \uc9c0\ub2a5\ud615 \ubc1c\uacac \uc2dc\uc2a4\ud15c, VCInsight \uc9c0\ub2a5\ud615 \ud488\uc9c8\uad00\ub9ac \uc2dc\uc2a4\ud15c, VCLog \ub179\uc74c\u00b7\ub179\ud654 \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud569 \ud65c\uc6a9\ud568\uc73c\ub85c\uc368, \ucee8\ud0dd\uc13c\ud130\uc758 \uc6b4\uc601 \ucd5c\uc801\ud654\uc640 \ud6a8\uc728\uc131 \ud5a5\uc0c1\uc5d0 \ub354 \ub9ce\uc740 \uac00\ub2a5\uc131\uc744 \uc81c\uacf5\ud558\uba70, \ud604\uc7a5 \uad00\ub9ac\uc758 \ud6a8\uc728\uc131 \ub610\ud55c \ud06c\uac8c \uc81c\uace0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n

\"\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\"\"<\/td>\n\n

VCDiscovery\ub294 \uc624\ud504\ub77c\uc778 \uc74c\uc131\u00b7\uc601\uc0c1 \ud30c\uc77c \uc8fc\uc11d(\ub77c\ubca8\ub9c1)\uc5d0 \ud65c\uc6a9 \uac00\ub2a5
\n<\/strong><\/h3>\n

\uace0\uac1d\uacfc\uc758 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9 \uacfc\uc815\uc5d0\uc11c \uc0dd\uc131\ub41c \uacfc\uac70 \ub370\uc774\ud130\ub294 \uae30\uc5c5\uc758 \uc18c\uc911\ud55c \uc790\uc0b0\uc785\ub2c8\ub2e4.<\/strong> \uae30\uc5c5\uc740 \uc774\ub7ec\ud55c \ub370\uc774\ud130\ub97c \ucda9\ubd84\ud788 \uc774\ud574\ud558\uace0 \uc2ec\uce35\uc801\uc73c\ub85c \ud65c\uc6a9\ud560 \ud544\uc694\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

VoiceCyber\ub294 \ubaa8\ub4e0 \uacfc\uac70 \uc74c\uc131\u00b7\uc601\uc0c1 \ud30c\uc77c\uc744 VCLog \ub179\uc74c\u00b7\ub179\ud654 \uc2dc\uc2a4\ud15c\uc5d0 \uc77c\uad04\uc801\uc73c\ub85c \uac00\uc838\uc628 \ud6c4, VCDiscovery\ub97c \ud1b5\ud574 \uae30\uc5c5\uc774 \uc0ac\uc804\uc5d0 \uc815\uc758\ud55c \uacfc\uc81c \uae30\uc900\uc5d0 \ub530\ub77c \uc804\uccb4 \ub370\uc774\ud130\uc5d0 \ub300\ud55c \ub77c\ubca8\ub9c1\uc744 \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ud6c4 \ub77c\ubca8\ub9c1 \uacb0\uacfc\ub294 VCInsight\ub85c \uc804\ub2ec\ub418\uc5b4, \uae30\uc5c5\uc774 \ub370\uc774\ud130 \uc6b4\uc601\uc758 \ud3d0\uc1c4\ud615(Closed-loop) \uccb4\uacc4\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\ub370\uc774\ud130 \ucd95\uc801\uc744 \uae30\ubc18\uc73c\ub85c \uc0ac\uc6a9\uc790(\uace0\uac1d)\uc758 \uc9c4\uc815\ud55c \uc694\uad6c\ub97c \ubc1c\uad74\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc9c0\uc18d\uc801\uc73c\ub85c \ubb38\uc81c\ub97c \ubc1c\uacac\ud568\uc73c\ub85c\uc368, \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\ub97c \ub354\uc6b1 \uc815\ud655\ud788 \uacbd\uccad\ud558\uace0 \uace0\uac1d \ub2c8\uc988\uc5d0 \ubc00\uc811\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc804\ubc18\uc801\uc778 \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4\ub97c \ubcf4\ub2e4 \uccb4\uacc4\uc801\uc73c\ub85c \uac15\ud654\ud558\uace0, \uc7a0\uc7ac\uc801\uc778 \uc5c5\ubb34 \ub9ac\uc2a4\ud06c\ub97c \uc801\uc2dc\uc5d0 \ucc28\ub2e8\ud558\uac70\ub098 \ucd5c\uc18c\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\n

\uc81c\ud488 \uc870\ud569\uc744 \ud1b5\ud55c \uc644\uc804\ud55c \uc194\ub8e8\uc158 \uc81c\uacf5<\/strong><\/h3>\n

VCDiscovery\ub294 \uace0\uac1d \uacbd\ud5d8 \uc9c0\ub2a5\ud615 \uad00\ub9ac \uc81c\ud488\uad70\uc758 \uc77c\uc6d0\uc73c\ub85c, VCLog, SoIP, VCBridge\uc640 \ud568\uaed8 \uc5f0\ub3d9\ud558\uc5ec \uc0ac\uc6a9\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

VCDiscovery\ub294 MediaHUB \uc9c0\ub2a5\ud615 \ubbf8\ub514\uc5b4 \ucc98\ub9ac \uc13c\ud130\ub97c \ud1b5\ud574 \uc815\ub9ac\ub41c \uacfc\uac70 \ubbf8\ub514\uc5b4 \ub370\uc774\ud130 \ud30c\uc77c\uc744 \uc218\uc9d1\ud55c \ud6c4, \ud574\ub2f9 \ub370\uc774\ud130\ub97c \ud45c\uae30(Annotation)\ud558\uace0, \ucd5c\uc885 \uacb0\uacfc\ub97c VCInsight \ucee8\ud0dd\uc13c\ud130 \uc9c0\ub2a5\ud615 \ud488\uc9c8\uad00\ub9ac \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c VCDiscovery\ub294 VCBridge \ucee8\ud0dd\uc13c\ud130 \uc9c0\ub2a5\ud615 \ub124\ud2b8\uc6cc\ud06c \ube0c\ub9ac\uc9c0\ub97c \ud1b5\ud574 SoIP \ub2e4\uae30\ub2a5 \ud074\ub77c\uc774\uc5b8\ud2b8\uac00 \uc218\uc9d1\ud55c \uc0c1\ub2f4\uc6d0\uc758 PC \uc870\uc791 \ud589\uc704, \uc601\uc0c1 \uc774\ubbf8\uc9c0, \ud654\uba74 \ub0b4 \ud14d\uc2a4\ud2b8 \ubc0f \uc774\ubbf8\uc9c0 \ub370\uc774\ud130 \ub4f1\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1, \ubd84\uc11d \ubc0f \ud574\uc11d\ud560 \uc218 \uc788\uc5b4, \uae30\uc5c5 \uad00\ub9ac\uc790\uac00 \uc801\uc2dc\uc5d0 \ubc1c\uacac(Discover), \uac1c\uc785(Intervene), \uc9c0\uc6d0(Support) \ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n

\ud48d\ubd80\ud55c \uc81c\ud488 \uc870\ud569\uc740 \uc644\uc804\ud558\uba74\uc11c\ub3c4 \uc720\uc5f0\ud55c \uace0\uac1d \uacbd\ud5d8 \uc9c0\ub2a5\ud615 \uad00\ub9ac \ud1b5\ud569 \uc194\ub8e8\uc158\uc744 \uad6c\uc131\ud569\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130\uac00 \uc9c0\uc18d\uc801\uc73c\ub85c \ubc1c\uc804\ud558\ub294 \uacfc\uc815 \uc18d\uc5d0\uc11c, \uae30\uc220\uc744 \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294 \uace0\ud488\uc9c8 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba70, \uae30\uc5c5\uc758 \ud68c\ubcf5\ud0c4\ub825\uc131\uacfc \uacbd\uc7c1\ub825\uc744 \uac15\ud654\ud569\ub2c8\ub2e4.<\/p>\n<\/td>\n

\"\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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\uc644\uc131\ub3c4 \ub192\uc740 \uc81c\ud488 \uccb4\uacc4\ub85c \uc9c0\uc18d \uac00\ub2a5\ud55c \ubc1c\uc804\uc744 \uc2e4\ud604<\/strong><\/h3>\n

\ub2f9\uc0ac\ub294 \u2018\uace0\uac1d \uc778\ud130\ub799\uc158 \uc9c0\ub2a5 \uad00\ub9ac(Customer Interaction Intelligent Management)\u2019 \ubd84\uc57c\uc5d0 \uc9d1\uc911\ud558\uc5ec \uad00\ub828 \uc81c\ud488\uc758 \uc5f0\uad6c\u00b7\uac1c\ubc1c\uacfc \uc0dd\uc0b0\uc744 \uc9c0\uc18d\ud574 \uc654\uc73c\uba70, \uc624\ub79c \uae30\uac04\uc758 \uae30\uc220 \ucd95\uc801\uc744 \ud1b5\ud574 \uc644\uc804\ud55c \uc81c\ud488 \ub77c\uc778\uc5c5\uc744 \uad6c\ucd95\ud558\uc600\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uc778\ud130\ub799\uc158\uc758 \ub2e4\uc591\ud55c \ubc1c\uc804 \ub2e8\uacc4\uc5d0 \ub9de\ucdb0 \uc120\ud0dd \uac00\ub2a5\ud55c \ucd5c\uc801\uc758 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.
\n\uc778\uacf5\uc9c0\ub2a5 \uae30\uc220\uc774 \uc810\ucc28 \uc131\uc219\ud574\uc9d0\uc5d0 \ub530\ub77c, \ub2f9\uc0ac\ub294 \ucd5c\uc2e0 AI \uae30\uc220\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc811\ubaa9\ud558\uc5ec \ub354\uc6b1 \uc9c0\ub2a5\ud654\ub41c \uc81c\ud488\uc744 \ubc1c\uc804\uc2dc\ucf1c \ub098\uac08 \uac83\uc774\uba70, \uc774\ub97c \ud1b5\ud574 \u2018\uace0\uac1d \uc778\ud130\ub799\uc158 \uc9c0\ub2a5 \uad00\ub9ac\u2019\uac00 \uc7a5\uae30\uc801\uc73c\ub85c \uc9c0\uc18d \uac00\ub2a5\ud55c \uc131\uc7a5\uc744 \uc774\ub8f0 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

\"\"<\/p>\n\n\n\n
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CX\ub294 AI\ub97c \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\uace0, EX\ub294 AI\ub97c \ud1b5\ud574 \uc9c1\uc6d0 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud569\ub2c8\ub2e4<\/strong><\/h3>\n

\uc6b0\ub9ac\ub294 \ud504\ub85c\uc81d\ud2b8 \uc218\ud589 \uacfc\uc815\uc5d0\uc11c \uace0\uac1d\uacfc \uc6b0\ub9ac\uac00 \ud568\uaed8 \ub3c4\ub2ec\ud558\uace0\uc790 \ud558\ub294 \u2018\uacf5\ub3d9 \uc131\uc7a5 \ud3ec\uc778\ud2b8\u2019\ub97c \ub3c4\ucd9c\ud558\ub294 \ub370 \uac15\uc810\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uacf5\ub3d9 \uc131\uc7a5 \ud3ec\uc778\ud2b8\ub294 \ub2e8\uc21c\ud55c \uad6c\ud638\uac00 \uc544\ub2cc, \uae30\uc874\uc758 \uc0ac\uace0\ubc29\uc2dd\uc744 \uacfc\uac10\ud788 \ud0c8\ud53c\ud558\uace0 \uc2e4\uc81c\ub85c \uc2e4\ud589\uc744 \ud1b5\ud574 \uad6c\ud604\ud574 \ub098\uac00\ub294 \ud601\uc2e0\uc785\ub2c8\ub2e4.
\n\uc55e\uc73c\ub85c \uc6b0\ub9ac\ub294 CX(Customer Experience)\uc640 EX(Employee Experience)\ub97c \uac01\uac01 \ud575\uc2ec \ucd95\uc73c\ub85c \uc0bc\uc544, \uace0\uac1d\uc774 \uc120\ud0dd\ud560 \uc218 \uc788\ub294 \ub354\uc6b1 \ucd5c\uc801\ud654\ub41c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc870\ud569\uc744 \uc81c\uacf5\ud560 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 CX\uc640 EX \uc601\uc5ed\uc5d0\uc11c \uc11c\ub85c \ub2e4\ub978 \ub2c8\uc988\ub97c \ucda9\uc871\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0, \uad81\uadf9\uc801\uc73c\ub85c \ub354 \ub192\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ub354 \ub192\uc740 \uc9c1\uc6d0 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub3c4\ub85d \ub3d5\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

\"\"<\/p>\n\n\n\n
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\n
\uad00\ub828 \uc81c\ud488 \ubaa9\ub85d<\/span><\/span><\/h5>\n<\/td>\n<\/tr>\n
865-00R1-003, VCDiscovery (IDHA) Base Package (Windows)
\n865-94R0-003, VCDiscovery (IDHA) Supervisor License
\n865-****-***, \uc81c\ud488\uc774 \ubaa8\ub450 \ub098\uc5f4\ub418\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \uc804\ud654\ub85c \ubb38\uc758\ud574 \uc8fc\uc138\uc694.
\n<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

\uc0c1\ub2f4\uc0ac \uad00\ub9ac\uc790\uc5d0\uac8c \ub354 \uc2a4\ub9c8\ud2b8\ud55c \uad00\ub9ac \uc218\ub2e8\uc744 \uc81c\uacf5 \uc62c\ucc44\ub110 \uc9c0\ub2a5\ud615 \ucee8\ud0dd\uc13c\ud130\uac00 \uc810\ucc28 \ud074\ub77c\uc6b0\ub4dc\ud654\ub418\uba74\uc11c, \uc0c1 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-94","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/94","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/comments?post=94"}],"version-history":[{"count":6,"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/94\/revisions"}],"predecessor-version":[{"id":579,"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/94\/revisions\/579"}],"wp:attachment":[{"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/media?parent=94"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}