{"id":100,"date":"2025-05-29T14:00:25","date_gmt":"2025-05-29T06:00:25","guid":{"rendered":"https:\/\/kr.voicecyber.com\/?page_id=100"},"modified":"2026-03-04T17:26:03","modified_gmt":"2026-03-04T09:26:03","slug":"vcinsight","status":"publish","type":"page","link":"https:\/\/kr.voicecyber.com\/index.php\/vcinsight\/","title":{"rendered":"\ucee8\ud0dd\uc13c\ud130 \uc9c0\ub2a5\ud615 \ud488\uc9c8\uad00\ub9ac\u00a0\u2014 VCInsight"},"content":{"rendered":"\n\n\n
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\ubcf4\ub2e4 \ub354 \uc9c0\ub2a5\uc801\uc778 \uc11c\ube44\uc2a4 \ud488\uc9c8 \uad00\ub9ac, \ub354 \ub098\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8<\/strong><\/h3>\n

\uace0\uac1d\uacfc\uc758 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc740 \uae30\uc5c5\uc5d0 \uc788\uc5b4 \uc911\uc694\ud55c \uae30\ud68c\uc785\ub2c8\ub2e4.<\/strong> \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uad00\uacc4\ub97c \uac15\ud654\ud558\uace0, \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uba70, \uace0\uac1d \ub2c8\uc988 \ubd84\uc11d \uc5ed\ub7c9\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

VoiceCyber\uc758 \ucee8\ud0dd\uc13c\ud130 \uc9c0\ub2a5\ud615 \ud488\uc9c8\uad00\ub9ac \uc194\ub8e8\uc158 VCInsight\ub294 \ubaa8\ub4e0 \uace0\uac1d \uc751\ub300\ub97c \uc790\ub3d9\uc73c\ub85c \uae30\ub85d\ud558\uace0, \uc9c0\ub2a5\uc801\uc73c\ub85c \ubd84\uc11d\u00b7\ud3c9\uac00\ud568\uc73c\ub85c\uc368 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \ud53c\ub4dc\ubc31 \ub300\uc751 \uc18d\ub3c4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \ub610\ud55c \uace0\ub3c4\ud654\ub41c \uc54c\uace0\ub9ac\uc998\uacfc \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \uc218\uc9d1\ub41c \ub370\uc774\ud130\ub97c \uc815\ubc00\ud558\uac8c \ubd84\ub958\u00b7\uc815\ub9ac\ud568\uc73c\ub85c\uc368, \uae30\uc5c5\uc774 \uace0\uac1d \ub2c8\uc988, \uc9c1\uc6d0 \uc131\uacfc, \ud1b5\ud654 \ud488\uc9c8 \ub4f1\uc758 \ud604\ud669\uc744 \ubcf4\ub2e4 \uba85\ud655\ud788 \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uc5c5\ubb34 \ud504\ub85c\uc138\uc2a4\ub97c \ucd5c\uc801\ud654\ud558\uace0, \uc7a0\uc7ac\uc801 \ub9ac\uc2a4\ud06c\uc640 \ubb38\uc81c\ub97c \uc0ac\uc804\uc5d0 \ubc1c\uacac\u00b7\ub300\uc751\ud558\uba70, \uc11c\ube44\uc2a4 \ud488\uc9c8\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130\uac00 \ubaa9\ud45c\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ub2ec\uc131\ud558\uace0, \uae30\uc5c5 \uc804\uccb4 \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c\uc758 \uc804\ub7b5\uc801 \uac00\uce58\ub97c \ub192\uc774\uba70, \uc2dc\uc7a5 \uc120\uc810 \uae30\ud68c\ub97c \ud3ec\ucc29\ud558\uace0 \ud575\uc2ec \uacbd\uc7c1\ub825\uc744 \uac15\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

EX(\uc9c1\uc6d0 \uacbd\ud5d8)\uc758 \ud575\uc2ec \uc18c\ud504\ud2b8\uc6e8\uc5b4.<\/strong>\u00a0VCInsight\ub294 EX(Employee Experience)\uc758 \ud575\uc2ec \uc194\ub8e8\uc158\uc73c\ub85c\uc11c, \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \uacbd\ud5d8\uc744 \ucd5c\uc801\ud654\ud558\uace0 \ud6a8\uc728\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uba70 \ubc88\uc544\uc6c3\uc744 \uc904\uc774\uace0, \uc9c1\uc6d0\uc758 \uc9c1\ubb34 \uc5ed\ub7c9\uacfc \ucee4\ub9ac\uc5b4 \uc131\uc7a5\uc744 \uc9c0\uc6d0\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. \uc774\ub294 \ucee8\ud0dd\uc13c\ud130\ub97c \ub2e8\uc21c\ud55c \u201c\ube44\uc6a9 \uc13c\ud130(Cost Center)\u201d\uc5d0\uc11c \u201c\uac00\uce58 \ucc3d\ucd9c \uc13c\ud130(Value Center)\u201d\ub85c \uc804\ud658\uc2dc\ud0a4\ub294 \ud575\uc2ec \ub3c4\uad6c\uc785\ub2c8\ub2e4.<\/span><\/p>\n

VCInsight\ub294 \ud558\uc704 \ub370\uc774\ud130 \ubd84\uc11d \uc5ed\ub7c9\uacfc \uc0c1\uc704 \ube44\uc988\ub2c8\uc2a4 \uc2dc\ub098\ub9ac\uc624\ub97c \uae34\ubc00\ud558\uac8c \uacb0\ud569\ud558\uace0, \ubaa8\ub4c8\ud615\u00b7\ud655\uc7a5\ud615 EX \uc2a4\uc704\ud2b8 \uc0dd\ud0dc\uacc4\ub97c \uad6c\ucd95\ud558\uc5ec \ucee8\ud0dd\uc13c\ud130 \uc9c1\uc6d0\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uacfc \ub514\uc9c0\ud138 \uc804\ud658\uc744 \uc804\ubc29\uc704\uc801\uc73c\ub85c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub97c \ud1b5\ud574 **\u201c\uc9c1\uc6d0 \ub9cc\uc871 \u2192 \uace0\uac1d \ub9cc\uc871 \u2192 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\u201d**\uc73c\ub85c \uc774\uc5b4\uc9c0\ub294 \uc120\uc21c\ud658 \uad6c\uc870\ub97c \uc2e4\ud604\ud569\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n

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\ud575\uc2ec \uc131\uacfc \uc9c0\ud45c(KPI) \ucd09\uc9c4<\/strong><\/h3>\n

\uc989\uc2dc<\/strong> \uc0ac\uc6a9<\/strong> \uac00\ub2a5\ud55c<\/strong> \ud3c9\uac00<\/strong> \ub3c4\uad6c\ub85c<\/strong> \uacb0\uacfc\ub97c<\/strong> \uc2e0\uc18d\ud558\uac8c<\/strong> \ud30c\uc545<\/strong>. <\/strong>\uccab \ud1b5\ud654 \ud574\uacb0\ub960, \uace0\uac1d \ub9cc\uc871\ub3c4, \ud310\ub9e4 \uc131\uacf5\ub960, \uc11c\ube44\uc2a4 \uc2a4\ud06c\ub9bd\ud2b8 \ubc0f \uc2e4\ud589\ub960 \ub4f1 \uc8fc\uc694 \uc131\uacfc \uc9c0\ud45c\ub294 \ubbf8\ub9ac \uc124\uc815\ub41c \ud3c9\uac00 \ubcf4\uace0\uc11c \ub77c\uc774\ube0c\ub7ec\ub9ac\ub97c \ud1b5\ud574 \uc989\uc2dc \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uace0\uac1d\uc758 \ud2b9\uc218 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\ub97c \ucda9\uc871\ud558\uae30 \uc704\ud574 \ubcf4\uace0\uc11c \ub9de\ucda4\ud654 \uc11c\ube44\uc2a4\ub3c4 \uc81c\uacf5\ub429\ub2c8\ub2e4.<\/span><\/p>\n

\uace0\uac1d\uc758<\/strong> \ubaa9\uc18c\ub9ac\uac00<\/strong> \uc11c\ube44\uc2a4<\/strong> \ud488\uc9c8<\/strong> \ud5a5\uc0c1\uc5d0<\/strong> \uae30\uc5ec<\/strong>. <\/strong>\ud1b5\ud654 \ud6c4 \uace0\uac1d \ud53c\ub4dc\ubc31 \uba54\ucee4\ub2c8\uc998\uc744 VCInsight\uc5d0 \ud1b5\ud569\ud558\uc5ec, \ud1b5\ud654 \uc7ac\uc0dd \ubc0f \ud3c9\uac00 \uc2dc \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uc744 \ud655\uc778\ud558\uace0 \uc774\ub97c \uc11c\ube44\uc2a4 \ud488\uc9c8 \ud3c9\uac00\uc758 \ucc38\uace0 \uc790\ub8cc\ub85c \ud65c\uc6a9\ud569\ub2c8\ub2e4. \uace0\uac1d \uc911\uc2ec\uc758 \uc811\uadfc\uc744 \ud1b5\ud574 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uac8c\uc784\ud654<\/strong> \ub514\uc790\uc778\uc73c\ub85c<\/strong> \uac74\uc804\ud55c<\/strong> \uacbd\uc7c1\uc744<\/strong> \uc720\ub3c4<\/strong>. <\/strong>VCInsight\ub294 \ub0b4\uc7a5\ub41c \uac8c\uc784\ud654 \ub3d9\uae30 \ubd80\uc5ec \uba54\ucee4\ub2c8\uc998\uc744 \ud1b5\ud574 \ud48d\ubd80\ud55c \ud3c9\uac00 \uaddc\uce59\uc744 \ub9cc\ub4e4\uace0 \ubaa9\ud45c \uac12\uc744 \uc124\uc815\ud558\uc5ec \uc21c\uc704\ub97c \ud45c\uc2dc\ud558\ub294 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ubc30\uc9c0\uc640 \uac19\uc740 \uba85\uc608 \ubcf4\uc0c1 \uba54\ucee4\ub2c8\uc998\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc6d0 \uac04\uc758 \uac74\uc804\ud55c \uacbd\uc7c1\uc744 \uc720\ub3c4\ud558\uace0, \uc0c1\ub2f4\uc6d0\uc758 \uc801\uadf9\uc801\uc778 \ud589\ub3d9\uc744 \ubcf4\uc0c1\ud558\uba70 \uae30\uc220 \uc131\uc7a5\uc744 \ucd09\uc9c4\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uac8c\uc784 \uba54\ucee4\ub2c8\uc998\uc744 \uc0c1\ub2f4\uc6d0 \uc5c5\ubb34\uc5d0 \uae4a\uc774 \ud1b5\ud569\ud568\uc73c\ub85c\uc368, VCInsight\ub294 \ub2e8\uc21c\ud55c “\ub3c4\uad6c”\uc5d0\uc11c “\uacbd\ud5d8”\uc73c\ub85c \ubc1c\uc804\ud558\uc5ec, \uc9c1\uc6d0\ub4e4\uc774 \ub354 \ubab0\uc785\ud558\uace0 \uc131\uc7a5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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AI \uc5ed\ub7c9\uc73c\ub85c \ud488\uc9c8 \uad00\ub9ac\uc758 \uc9c0\ub2a5\ud615 \ub3c4\uc57d\uc744 \uc9c0\uc6d0<\/strong><\/h3>\n

\ub2e4\uc591\ud55c \ub300\ud615 \uc5b8\uc5b4 \ubaa8\ub378(Large Language Models, LLM) \ud1b5\ud569.<\/strong> VCInsight\ub294 Qwen, DeepSeek, Llama \ub4f1 \uc5ec\ub7ec \ub300\ud615 \uc5b8\uc5b4 \ubaa8\ub378\uc744 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ud558\uc5ec, \ucee8\ud0dd\uc13c\ud130\uc758 \ubc29\ub300\ud55c \ub370\uc774\ud130\ub97c 100% \uc804\uba74 \ubd84\uc11d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc804\ud1b5\uc801\uc778 \uc218\ub3d9 \uc0d8\ud50c\ub9c1 \ubc29\uc2dd\uc744 \ub118\uc5b4, \uc2dc\uc2a4\ud15c\uc740 \uc790\ub3d9\uc73c\ub85c \uc791\ub3d9\ud558\uba70 \uc5f0\uc911\ubb34\ud734 \uc9c0\uc18d\uc801\uc73c\ub85c \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \uc778\ub825 \uc758\uc874\ub3c4\ub97c \uc904\uc774\uace0, \uc804\ubc29\uc704\uc801\uc778 AI \uc5ed\ub7c9 \ud50c\ub7ab\ud3fc\uc744 \uad6c\ucd95\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud6a8\uc728\uc801\uc774\uace0 \uc9c0\ub2a5\uc801\uc778 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc74c\uc131, \ud14d\uc2a4\ud2b8, \uc601\uc0c1 \ub4f1 \ub2e4\uc591\ud55c \ubaa8\ub2ec\ub9ac\ud2f0 \ub370\uc774\ud130 \uacb0\ud569.<\/strong> AI\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \uaddc\uaca9 \uac80\uc0ac, \uc608\ub97c \ub4e4\uc5b4 \uc2e4\uc2dc\uac04 \uc704\ubc18 \ud0a4\uc6cc\ub4dc \ubaa8\ub2c8\ud130\ub9c1, \uc2a4\ud06c\ub9bd\ud2b8 \uad6c\uc870 \ubd84\uc11d, \uc11c\ube44\uc2a4 \ud0dc\ub3c4 \ub4f1\uc744 \ube60\ub974\uac8c \uc2dd\ubcc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uace0\uac1d\uc758 \uac10\uc815\uc744 \uc778\uc2dd\ud558\uc5ec \uac00\uc7a5 \uc801\ud569\ud55c \ud574\uacb0 \ubc29\uc548\uc744 \uc81c\uc2dc\ud568\uc73c\ub85c\uc368, \uc798\ubabb\ub41c \ud310\ub2e8\uc758 \uc704\ud5d8\uc744 \uc904\uc774\uace0, \uc778\ub825 \ube44\uc6a9 \uc808\uac10 \ud6a8\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \ube44\uc6a9 \uc808\uac10\uacfc \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1\uc774\ub77c\ub294 \ub450 \uac00\uc9c0 \ubaa9\ud45c\ub97c \ub3d9\uc2dc\uc5d0 \ub2ec\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n

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\uc2dc\uac01\ud654 \uc138\ub85c\ud615 \uc7ac\uc0dd \ubc0f \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638<\/h3>\n

VCInsight\ub294 \ud601\uc2e0\uc801\uc73c\ub85c \uc2dc\uac01\ud654 \uc138\ub85c\ud615 \uc7ac\uc0dd \ubc29\uc2dd\uc744 \ub3c4\uc785\ud558\uc5ec,<\/strong> \ud1b5\ud654 \uc591\uce21\uc758 \uc74c\uc131\uacfc \uc804\uc0ac\ub41c \ud14d\uc2a4\ud2b8 \uc815\ubcf4\ub97c \ud558\ub098\uc758 \ud654\uba74\uc5d0\uc11c \ub3d9\uae30\ud654\ud558\uc5ec \uc2dc\uac01\uc801\uc73c\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c\uc740 \ub3d9\uc801 \ucee4\uc11c\ub97c \ud1b5\ud574 \uc7ac\uc0dd \uc9c4\ud589 \uc0c1\ud669\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ucd94\uc801\ud558\uba70, \ud0c0\uc784\ub77c\uc778 \uc0c1\uc5d0 \ud575\uc2ec \ub0b4\uc6a9 \uc9c0\uc810\uc744 \uc815\ubc00\ud558\uac8c \ud45c\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\ud488\uc9c8 \uad00\ub9ac \ub2f4\ub2f9\uc790\ub294 \ud0c0\uc784\ub77c\uc778\uc744 \ub4dc\ub798\uadf8\ud558\uac70\ub098 \ud2b9\uc815 \ud14d\uc2a4\ud2b8 \ub2e8\ub77d\uc744 \ud074\ub9ad\ud558\ub294 \uac83\ub9cc\uc73c\ub85c \ubc00\ub9ac\ucd08 \ub2e8\uc704\uc758 \uc815\ud655\ud55c \uc704\uce58\ub85c \uc989\uc2dc \uc774\ub3d9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc74c\uc131 \ud30c\ud615\uacfc \ud14d\uc2a4\ud2b8 \ud558\uc774\ub77c\uc774\ud2b8\uac00 \ub3d9\uae30\ud654\ub418\uc5b4, \ud488\uc9c8 \uc810\uac80 \ubc0f \uc0ac\ud6c4 \uac80\ud1a0 \uacfc\uc815\uc5d0\uc11c \ud2b9\uc815 \uad6c\uac04\uc758 \ub300\ud654\ub97c \uc2e0\uc18d\ud558\uac8c \uc2dd\ubcc4\ud560 \uc218 \uc788\uc5b4 \uc815\ubcf4 \uac80\uc0c9 \ud6a8\uc728\uacfc \uccad\ucde8\u00b7\ud3c9\uac00\uc758 \uc815\ud655\uc131\uc744 \ud06c\uac8c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc548\uc804\ud55c \ub370\uc774\ud130 \ube44\uc2dd\ubcc4\ud654\ub85c \uace0\uac1d \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638.\u00a0<\/strong>VCInsight\ub294 PCI DSS \ud45c\uc900\uc744 \uc900\uc218\ud558\uba70, \uae08\uc735 \ub4f1\uae09\uc758 \ub370\uc774\ud130 \ubcf4\ud638 \uae30\ub2a5\uc774 \ud65c\uc131\ud654\ub418\uba74 \uace0\uac1d \uc2e0\uc6d0 \uc815\ubcf4, \uacb0\uc81c \ub370\uc774\ud130 \ub4f1 \ubbfc\uac10\ud55c \uc815\ubcf4\ub97c \uc790\ub3d9\uc73c\ub85c \ube44\uc2dd\ubcc4\ud654 \ucc98\ub9ac\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub97c \ud1b5\ud574 \ub9ac\uc2a4\ud06c \uc2dd\ubcc4 \uacfc\uc815\uc5d0\uc11c GDPR \ub4f1 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \uaddc\uc815\uc744 \ucda9\uc871\ud558\ub294 \ub3d9\uc2dc\uc5d0, \uc6d0\ubcf8 \ub179\ucde8\uc758 \uc644\uc804\uc131\uacfc \ud488\uc9c8 \ud3c9\uac00\uc758 \uc720\ud6a8\uc131\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\ub2a5\ud615 \ub370\uc774\ud130 \uac70\ubc84\ub10c\uc2a4 \uccb4\uacc4\ub294 \uc11c\ube44\uc2a4 \uac10\ub3c5\uacfc \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ub77c\ub294 \ub450 \uac00\uc9c0 \ubaa9\ud45c\ub97c \ub3d9\uc2dc\uc5d0 \ub2ec\uc131\ud558\uba70, \uae30\uc5c5\uc758 \uaddc\uc81c \uc900\uc218 \uc6b4\uc601\uc744 \uae30\uc220\uc801\uc73c\ub85c \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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\ub2e4\ucc28\uc6d0 \ub370\uc774\ud130 \uc218\uc9d1 \uccb4\uacc4 \uae30\ubc18 \ucc28\uc138\ub300 \uc9c0\ub2a5\ud615 \ud488\uc9c8\uad00\ub9ac<\/strong><\/h3>\n

\ub2e4\uc911<\/strong> \uc81c\ud488<\/strong> \uc5f0\ub3d9\uc744<\/strong> \ud1b5\ud55c<\/strong> \ud488\uc9c8\uad00\ub9ac<\/strong> \uc5ed\ub7c9<\/strong> \uace0\ub3c4\ud654<\/strong>. <\/strong>VCLog, SoIP, MoIP, FAPs\ub97c \ud1b5\ud569\ud558\uc5ec \uc74c\uc131, \uc601\uc0c1, \ud14d\uc2a4\ud2b8, \uc774\ubbf8\uc9c0 \ub4f1 \uc804(\u5168)\ubbf8\ub514\uc5b4 \ub370\uc774\ud130\ub97c \ud1b5\ud569 \uc218\uc9d1\ud558\uace0 \ud45c\uc900\ud654 \ucc98\ub9ac\ud569\ub2c8\ub2e4.<\/span>
\n\uc2dc\uc2a4\ud15c\uc740 \uc5c4\uaca9\ud55c \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uae30\ubc18\uc73c\ub85c \uc9c0\ub2a5\ud615 \uc54c\uace0\ub9ac\uc998 \uc5d4\uc9c4\uc744 \ud65c\uc6a9\ud574 100% \uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130\ub97c \uc804\uba74 \uc790\ub3d9 \ud488\uc9c8\uac80\uc0ac\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc0ac\uc804 \uad6c\ucd95\ub41c \ub2e4\ucc28\uc6d0 \ud488\uc9c8\uad00\ub9ac \uaddc\uce59 \ub77c\uc774\ube0c\ub7ec\ub9ac\uc5d0\ub294 \ubbfc\uac10 \ubc1c\ud654 \uc2dd\ubcc4, \ud504\ub85c\uc138\uc2a4 \uc900\uc218 \uc810\uac80, \uc11c\ube44\uc2a4 \ud0dc\ub3c4 \ubd84\uc11d \ub4f1 \ub2e4\uc591\ud55c \uc9c0\ud45c\uac00 \ud3ec\ud568\ub418\uc5b4 \uc788\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \uacfc\uc815\uc758 \uc704\ubc18 \ud589\uc704 \ubc0f \ub9ac\uc2a4\ud06c \uc9c0\uc810\uc744 \uc815\ubc00\ud558\uac8c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \ub610\ud55c \uc704\ud5d8 \ubc1c\uc0dd \uc704\uce58, \ub0b4\uc6a9 \uc694\uc57d, \uc704\ud5d8 \uc720\ud615, \uad00\ub828 \uc9c1\uc6d0 \uc815\ubcf4 \ub4f1\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud45c\uc2dc\ud558\uc5ec \uc2dc\uac01\ud654\ub41c \ud0c0\uc784\ub77c\uc778\uacfc \uba40\ud2f0\ubaa8\ub2ec \uc99d\uac70 \uccb4\uacc4\ub97c \ud615\uc131\ud569\ub2c8\ub2e4.<\/span><\/p>\n

VCDiscovery<\/strong>\uc640\uc758<\/strong> \uc2ec\uce35<\/strong> \ud1b5\ud569\uc744<\/strong> \ud1b5\ud55c<\/strong> \uc6b4\uc601<\/strong> \uc778\uc0ac\uc774\ud2b8<\/strong> \uc81c\uacf5<\/strong>. <\/strong>VCDiscovery\uc640 \uae4a\uc774 \uc5f0\uacc4\ud558\uc5ec \uc0c1\ub2f4\uc6d0\uc758 \uc2dc\uc2a4\ud15c \uc870\uc791 \uacbd\ub85c, \ud654\uba74 \uc804\ud658 \uae30\ub85d \ub4f1 \uc6b4\uc601 \ud589\ub3d9 \ub370\uc774\ud130\uc640 \uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130\ub97c \ub3d9\uc801\uc73c\ub85c \uc218\uc9d1\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub97c \uae30\ubc18\uc73c\ub85c \uccab \ubb38\uc758 \ud574\uacb0\ub960(FCR), \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04(AHT), \uace0\uac1d \ub9cc\uc871\ub3c4(CSAT) \ub4f1 \ub2e4\ucc28\uc6d0 KPI \ub300\uc2dc\ubcf4\ub4dc\ub97c \uc81c\uacf5\ud558\uc5ec \uacbd\uc601\uc9c4\uc774 \uc2e4\uc2dc\uac04 \uc6b4\uc601 \ud604\ud669\uc744 \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub610\ud55c AI \ud3c9\uac00 \ubaa8\ub378\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc6d0 \uac1c\uc778\ubcc4 \uc131\uacfc \ubcf4\uace0\uc11c\ub97c \uc790\ub3d9 \uc0dd\uc131\ud558\uba70, \ud544\uc694 \uc2dc \ud2b9\uc815 \uae30\uac04\uc758 \uc11c\ube44\uc2a4 \uae30\ub85d\uc744 \uc989\uc2dc \uc870\ud68c\ud558\uc5ec \uc7ac\uac80\ud1a0(\ub9ac\ubdf0)\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uacfc\uac70<\/strong> \ub370\uc774\ud130\uc758<\/strong> \uc804\ub7b5\uc801<\/strong> \uc7ac\ud65c\uc6a9<\/strong> (\u201c<\/strong>\ud788\uc2a4\ud1a0\ub9ac<\/strong> \ub9ac\ubdf0<\/strong>\u201d)<\/strong><\/span>.<\/span> <\/strong>\uacfc\uac70 \ub179\ucde8 \ub370\uc774\ud130\ub294 \uae30\uc5c5\uc758 \uc911\uc694\ud55c \uc790\uc0b0\uc785\ub2c8\ub2e4. VCMigrate\ub97c \ud1b5\ud574 \uae30\uc874 \ub179\ucde8 \ud30c\uc77c\uc744 VCLog \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc2e0\uc18d\ud558\uace0 \uc644\uc804\ud558\uac8c \uc774\uad00\ud558\uc5ec \ud1b5\ud569 \uad00\ub9ac\ud560 \uc218 \uc788\uc73c\uba70, \ubcf4\uc548 \ube44\uc2dd\ubcc4\ud654 \ucc98\ub9ac \ud6c4 VCInsight\ub85c \uc5f0\uacc4\ud558\uc5ec \uc804\uba74 \ubd84\uc11d\uc744 \uc218\ud589\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uacfc\uac70 \ub370\uc774\ud130\uc5d0 \ub300\ud55c \uc2ec\uce35 \ubd84\uc11d\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uacfc\uac70\uc758 \uc6b4\uc601 \uc131\uacfc, \uc2dc\uc7a5 \ud2b8\ub80c\ub4dc, \uace0\uac1d \ud589\ub3d9 \ud328\ud134\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub97c \uae30\ubc18\uc73c\ub85c \ubbf8\ub798 \uc218\uc694\ub97c \uc608\uce21\ud558\uace0 \ubcf4\ub2e4 \uacfc\ud559\uc801\uc774\uace0 \uc804\ub7b5\uc801\uc778 \ub9c8\ucf00\ud305 \ubc0f \uacbd\uc601 \uacc4\ud68d\uc744 \uc218\ub9bd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc804\uc8fc\uae30<\/strong> \ud488\uc9c8\uad00\ub9ac<\/strong> \ud53c\ub4dc\ubc31<\/strong> \ud3d0\uc1c4<\/strong> \ub8e8\ud504<\/strong> \uad6c\ucd95<\/strong>. <\/strong>VCInsight\ub294 \uc2e4\uc2dc\uac04 \uacbd\ubcf4 \uae30\ub2a5\uc744 \ud1b5\ud574 \uace0\uac1d \ubd88\ub9cc \uae09\uc99d, \uc11c\ube44\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc704\ubc18 \ub4f1 \uc774\uc0c1 \uc9d5\ud6c4\ub97c \uc989\uc2dc \uac10\uc9c0\ud558\uace0 \uad00\ub9ac\uc790\uc5d0\uac8c \ub9ac\uc2a4\ud06c \uc54c\ub9bc\uc744 \uc804\ub2ec\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ub610\ud55c \uc6b4\uc601 \uad00\ub9ac\ud300\uc740 VCInsight\ub97c \ud65c\uc6a9\ud574 \uc6b0\uc218 \uc11c\ube44\uc2a4 \uc0ac\ub840(\uc608: \ubcf5\uc7a1\ud55c \uace0\uac1d \ubd88\ub9cc \ucc98\ub9ac, \uac1c\uc778\ud654 \uc11c\ube44\uc2a4 \uc2dc\ub098\ub9ac\uc624 \ub4f1)\ub97c \uad6c\uc870\ud654\ud558\uc5ec \u2018\ubca0\uc2a4\ud2b8 \ud504\ub799\ud2f0\uc2a4 \ub77c\uc774\ube0c\ub7ec\ub9ac\u2019\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\u201c\uc6d0\ud074\ub9ad \uacf5\uc720\u201d \uae30\ub2a5\uc744 \ud1b5\ud574 \uc131\uacf5 \uc0ac\ub840\ub97c \ube60\ub974\uac8c \ud655\uc0b0\uc2dc\ucf1c \uc2e0\uc785 \uc0c1\ub2f4\uc6d0\uc758 \uad50\uc721 \uae30\uac04\uc744 \ub2e8\ucd95\ud558\uace0, \uc11c\ube44\uc2a4 \ud45c\uc900\ud654 \uc218\uc900\uacfc \uace0\uac1d \uacbd\ud5d8\uc744 \ub3d9\uc2dc\uc5d0 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n

\"\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\"\"<\/td>\n\n

\ucee8\ud0dd\uc13c\ud130 \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc758 \uc2ec\uce35 \ud5a5\uc0c1<\/strong><\/h3>\n

\uc74c\uc131<\/strong> \ubc0f<\/strong> \uc601\uc0c1<\/strong> \uc0c1\ub2f4\uc6d0<\/strong> \uc11c\ube44\uc2a4<\/strong> \ud45c\uc900\ud654<\/strong>. <\/strong>VCInsight\ub294 \uc74c\uc131 \uc778\uc2dd(STT) \uae30\uc220\uacfc \ub300\ud615 \uc778\uacf5\uc9c0\ub2a5 \ubaa8\ub378\uc744 \ud1b5\ud569\ud558\uc5ec \uace0\uac1d \uc11c\ube44\uc2a4 \ub300\ud654\uc758 \uae4a\uc740 \uc758\ubbf8 \ubd84\uc11d\uacfc \uc2e4\uc2dc\uac04 \uaddc\uc815 \uc900\uc218 \ubaa8\ub2c8\ud130\ub9c1\uc744 \uc2e4\ud604\ud569\ub2c8\ub2e4. \ud575\uc2ec\uc740 \uc74c\uc131 \uc2a4\ud2b8\ub9bc\uc744 \uad6c\uc870\ud654\ub41c \ud14d\uc2a4\ud2b8\ub85c \ubcc0\ud658\ud55c \ud6c4, \uc74c\uc131 \ud1a4, \ud45c\uc815 \ub4f1 \ub2e4\ubaa8\ub2ec \ub370\uc774\ud130\ub97c \uacb0\ud569\ud558\uace0, \ub300\ud615 \ubaa8\ub378\uc758 \uc758\ubbf8 \uc774\ud574 \ub2a5\ub825\uc744 \ud65c\uc6a9\ud558\uc5ec \ud575\uc2ec \ub2e8\uc5b4, \ubbfc\uac10\ud55c \ub2e8\uc5b4 \ubc0f \uac10\uc815 \ubcc0\ud654\ub97c \uc815\ud655\ud788 \uc2dd\ubcc4\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc6d0\uc774 \uc11c\ube44\uc2a4 \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294\uc9c0 \uc5ec\ubd80\ub97c \ud310\ub2e8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\ud14d\uc2a4\ud2b8<\/strong> \uc0c1\ub2f4\uc6d0<\/strong> \uc5c5\ubb34<\/strong> \ub2a5\ub825<\/strong> \ud5a5\uc0c1<\/strong>. <\/strong>VCInsight\ub294 \ube45\ub370\uc774\ud130 \ubaa8\ub378\uacfc \uc790\uc5f0\uc5b4 \ucc98\ub9ac \uae30\uc220\uc744 \uae4a\uc774 \ud1b5\ud569\ud558\uc5ec \uc628\ub77c\uc778 \ucc44\ud305\uacfc \uace0\uac1d \uc11c\ube44\uc2a4 \ud2f0\ucf13\uc758 \ud14d\uc2a4\ud2b8\ub97c \uc790\ub3d9 \ubd84\uc11d\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc815\ud655\ud788 \ud30c\uc545\ud558\uace0, \uc0c1\ub2f4\uc6d0 \ubc1c\ud654\uc758 \uaddc\uaca9\uc131 \ubc0f \uc9c0\uc2dd\ubca0\uc774\uc2a4 \ub0b4\uc6a9\uc758 \uc815\ud655\ud55c \ucc38\uc870\ub97c \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc74c\uc131<\/strong> \ub85c\ubd07<\/strong> \uc11c\ube44\uc2a4<\/strong> \ud504\ub85c\uc138\uc2a4<\/strong> \uac1c\uc120<\/strong>. <\/strong>VCInsight\ub294 IVR(\uc778\ud130\ub799\ud2f0\ube0c \uc74c\uc131 \uc751\ub2f5) \uc74c\uc131 \ubc29\uc1a1\uc774 \uc644\uc804\ud558\uac8c \uc774\ub8e8\uc5b4\uc84c\ub294\uc9c0, \uc804\ud658 \ud504\ub85c\uc138\uc2a4\uac00 \uc124\uacc4\uc5d0 \ub9de\uac8c \uc9c4\ud589\ub418\ub294\uc9c0 \uc5ec\ubd80\ub97c \uc810\uac80\ud569\ub2c8\ub2e4. \ub610\ud55c, \uace0\uac1d\uc774 \ubc18\ubcf5\uc801\uc73c\ub85c \ud0a4\ub97c \ub204\ub974\uac70\ub098 \uc7a5\uc2dc\uac04 \uae30\ub2e4\ub9ac\ub294 \ub4f1 \ube44\uc815\uc0c1\uc801\uc778 \ud589\ub3d9\uc744 \uc2dd\ubcc4\ud558\uc5ec IVR \uc751\ub2f5 \uc804\ub7b5 \ucd5c\uc801\ud654\ub97c \uc704\ud55c \ubc29\ud5a5\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4. \uaddc\uce59 \uc5d4\uc9c4\uc744 \ud1b5\ud574 \ub85c\ubd07 \uc751\ub2f5\uc774 \ube44\uc988\ub2c8\uc2a4 \ub85c\uc9c1\uc5d0 \ubd80\ud569\ud558\ub294\uc9c0, \uadf8\ub9ac\uace0 \uace0\uac1d\uacfc\uc758 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \ub85c\ubd07 \uc751\ub2f5\uc774 \uce5c\uadfc\ud55c\uc9c0 \uc5ec\ubd80\ub97c \uac80\uc0ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\n

\ub354 “\uc804\uccb4”\ub97c \ubcf4\ub294 \uae00\ub85c\ubc8c \uad00\uc810<\/strong><\/h3>\n

\uace0\uac1d \uacbd\ud5d8\uc744 \ubcf4\ub2e4 \uc644\uc804\ud558\uac8c \uc774\ud574\ud558\uae30.<\/strong> VCInsight\ub294 \uc74c\uc131 \ubc0f \uc601\uc0c1 \uae30\ub85d, \ud488\uc9c8 \uc810\uc218, \uc870\uc0ac \uacb0\uacfc, \uc778\ub825 \uad00\ub9ac, \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \uacb0\uacfc\ub97c \ud1b5\ud569\ud558\uc5ec \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc758 \ud488\uc9c8\uc744 \ubcf4\ub2e4 \uc9c0\ub2a5\uc801\uc774\uace0, \ud3ec\uad04\uc801\uc73c\ub85c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \uacbd\ud5d8\uc744 \uc804\ubc29\uc704\uc801\uc73c\ub85c \ubd84\uc11d\ud558\uace0, \ud6a8\uc728\uc801\uc778 \uac1c\uc120 \uc804\ub7b5\uc744 \uc218\ub9bd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc11c\ube44\uc2a4\uc758 \uac00\uc7a5 \uc791\uc740 \uc138\ubd80\uc0ac\ud56d\uae4c\uc9c0 \ube60\ub974\uac8c \ubd84\uc11d.<\/strong> VCInsight\ub294 \uad6c\uc131\ub41c \ub610\ub294 \uc0ac\uc6a9\uc790 \uc815\uc758\ub41c \uba54\ud0c0\ub370\uc774\ud130 \ud0dc\uadf8, \ud0a4\uc6cc\ub4dc, \uc11c\ube44\uc2a4 \uc6a9\uc5b4 \ub4f1\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\ud6a8\uc728 \uac80\uc0c9\uc744 \uc218\ud589\ud569\ub2c8\ub2e4. \ubc29\ub300\ud55c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130\uc5d0\uc11c \ud544\uc694\ud55c \ub2e4\uc6d0 \ub370\uc774\ud130\ub97c \ube60\ub974\uac8c \ud544\ud130\ub9c1\ud558\uc5ec \uc815\ud655\ud558\uac8c \ud3c9\uac00\ud574\uc57c \ud560 \ub370\uc774\ud130\ub97c \ucc3e\uace0, \uc774\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/span><\/p>\n

\ub610\ud55c \ub370\uc774\ud130 \ub9c8\uc774\ub2dd\uacfc \ubd84\uc11d \uae30\ub2a5\uc744 \ud65c\uc6a9\ud574 \ub300\uaddc\ubaa8 \uc74c\uc131 \ub370\uc774\ud130\ub97c \uac70\uc2dc\uc801 \ubc0f \ubbf8\uc2dc\uc801 \uad00\uc810\uc5d0\uc11c \uc885\ud569 \ubd84\uc11d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc6b4\uc601 \uc11c\ube44\uc2a4\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \ubb38\uc81c\uc640 \ud328\ud134\uc744 \uc2e0\uc18d\ud558\uac8c \ubc1c\uacac\ud558\uace0, \ube44\uc988\ub2c8\uc2a4 \ubd84\uc11d \ubc0f \uc608\uce21 \ub2a5\ub825\uc744 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\ubd84\uc11d \uae30\ubc18\uc758 \uc11c\ube44\uc2a4 \ud488\uc9c8 \ubcf4\uc7a5.<\/strong> VCInsight\ub294 \ud488\uc9c8 \uad00\ub9ac, \ub370\uc774\ud130 \ubd84\uc11d \ubc0f \ud1b5\uacc4 \ubcf4\uace0\uc11c \ub4f1\uc758 \uae30\ub2a5\uc744 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ud558\uc5ec \ub370\uc774\ud130\ub97c \uc815\uc81c\ud558\uace0 \uc774\ud574\ud558\uae30 \uc26c\uc6b4 \ub370\uc774\ud130 \ubcf4\uace0\uc11c\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 \uc774\ub97c \ubc14\ud0d5\uc73c\ub85c \uae30\uc5c5\uc758 \uc6b4\uc601 \uc0c1\ud669\uacfc \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ubd84\uc11d\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \ucd5c\uc801\ud654\ud558\uace0, \uc790\uc6d0\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ubc30\ubd84\u00b7\uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc774 \uacfc\uc815\uc5d0\uc11c \ud488\uc9c8\uacfc \uc591\uc744 \uade0\ud615 \uc788\uac8c \ub9de\ucd94\uace0, \uc62c\ubc14\ub978 \ub300\ud654\uc5d0 \uc9d1\uc911\ud558\uc5ec \ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ucda9\uc871\uc2dc\ud0a4\uba74\uc11c \ub354 \ud070 \uc218\uc775\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<\/td>\n

\"\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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\uc81c\ud488 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub85c \uc644\uc131\ud558\ub294 \ud1b5\ud569 \uc194\ub8e8\uc158<\/strong><\/h3>\n

VCInsight\ub294 \uace0\uac1d \uacbd\ud5d8 \uc9c0\ub2a5\ud615 \uad00\ub9ac \uc81c\ud488\uad70\uc758 \ud575\uc2ec \uad6c\uc131\uc6d0\uc785\ub2c8\ub2e4. VCLog, SoIP, MoIP, FAPs, VCBridge, VCDiscovery, VCBot, VCInsider \ub4f1\uacfc \uc720\uae30\uc801\uc73c\ub85c \uacb0\ud569\ud558\uc5ec \uc644\uc804\ud558\uba74\uc11c\ub3c4 \uc720\uc5f0\ud55c \uace0\uac1d \uacbd\ud5d8 \uc9c0\ub2a5\ud615 \uad00\ub9ac \ud1b5\ud569 \uc194\ub8e8\uc158\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uac01 \uc81c\ud488\uc740 \ub3c5\ub9bd\uc801\uc73c\ub85c \uc6b4\uc601\ub420 \uc218 \uc788\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \ud544\uc694\uc5d0 \ub530\ub77c \ubaa8\ub4c8\ud615\uc73c\ub85c \uc870\ud569\ud558\uc5ec \uc0ac\uc6a9\ud560 \uc218 \uc788\uc5b4 \uace0\uac1d\uc758 \ub2e4\uc591\ud55c \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uacfc \ubc1c\uc804 \ub2e8\uacc4\uc5d0 \ub9de\ucd98 \ucd5c\uc801\uc758 \uad6c\uc131\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n

\uc9c0\uc18d\uc801\uc73c\ub85c \ubc1c\uc804\ud558\ub294 \ucee8\ud0dd\uc13c\ud130 \ud658\uacbd \uc18d\uc5d0\uc11c, \uae30\uc220\uc744 \uae30\ubc18\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \uaddc\uc815 \uc900\uc218\uc640 \uace0\ud488\uc9c8\uc744 \ub3d9\uc2dc\uc5d0 \ub9cc\uc871\ud558\ub294 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0, \uae30\uc5c5\uc758 \uc6b4\uc601 \ud0c4\ub825\uc131\uacfc \uacbd\uc7c1\ub825\uc744 \uac15\ud654\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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\uc644\uc131\ub3c4 \ub192\uc740 \uc81c\ud488 \uccb4\uacc4\ub85c \uc9c0\uc18d \uac00\ub2a5\ud55c \ubc1c\uc804\uc744 \uc2e4\ud604<\/strong><\/h3>\n

\ub2f9\uc0ac\ub294 \u2018\uace0\uac1d \uc778\ud130\ub799\uc158 \uc9c0\ub2a5 \uad00\ub9ac(Customer Interaction Intelligent Management)\u2019 \ubd84\uc57c\uc5d0 \uc9d1\uc911\ud558\uc5ec \uad00\ub828 \uc81c\ud488\uc758 \uc5f0\uad6c\u00b7\uac1c\ubc1c\uacfc \uc0dd\uc0b0\uc744 \uc9c0\uc18d\ud574 \uc654\uc73c\uba70, \uc624\ub79c \uae30\uac04\uc758 \uae30\uc220 \ucd95\uc801\uc744 \ud1b5\ud574 \uc644\uc804\ud55c \uc81c\ud488 \ub77c\uc778\uc5c5\uc744 \uad6c\ucd95\ud558\uc600\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uc778\ud130\ub799\uc158\uc758 \ub2e4\uc591\ud55c \ubc1c\uc804 \ub2e8\uacc4\uc5d0 \ub9de\ucdb0 \uc120\ud0dd \uac00\ub2a5\ud55c \ucd5c\uc801\uc758 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.
\n\uc778\uacf5\uc9c0\ub2a5 \uae30\uc220\uc774 \uc810\ucc28 \uc131\uc219\ud574\uc9d0\uc5d0 \ub530\ub77c, \ub2f9\uc0ac\ub294 \ucd5c\uc2e0 AI \uae30\uc220\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc811\ubaa9\ud558\uc5ec \ub354\uc6b1 \uc9c0\ub2a5\ud654\ub41c \uc81c\ud488\uc744 \ubc1c\uc804\uc2dc\ucf1c \ub098\uac08 \uac83\uc774\uba70, \uc774\ub97c \ud1b5\ud574 \u2018\uace0\uac1d \uc778\ud130\ub799\uc158 \uc9c0\ub2a5 \uad00\ub9ac\u2019\uac00 \uc7a5\uae30\uc801\uc73c\ub85c \uc9c0\uc18d \uac00\ub2a5\ud55c \uc131\uc7a5\uc744 \uc774\ub8f0 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

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CX\ub294 AI\ub97c \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\uace0, EX\ub294 AI\ub97c \ud1b5\ud574 \uc9c1\uc6d0 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud569\ub2c8\ub2e4<\/strong><\/h3>\n

\uc6b0\ub9ac\ub294 \ud504\ub85c\uc81d\ud2b8 \uc218\ud589 \uacfc\uc815\uc5d0\uc11c \uace0\uac1d\uacfc \uc6b0\ub9ac\uac00 \ud568\uaed8 \ub3c4\ub2ec\ud558\uace0\uc790 \ud558\ub294 \u2018\uacf5\ub3d9 \uc131\uc7a5 \ud3ec\uc778\ud2b8\u2019\ub97c \ub3c4\ucd9c\ud558\ub294 \ub370 \uac15\uc810\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uacf5\ub3d9 \uc131\uc7a5 \ud3ec\uc778\ud2b8\ub294 \ub2e8\uc21c\ud55c \uad6c\ud638\uac00 \uc544\ub2cc, \uae30\uc874\uc758 \uc0ac\uace0\ubc29\uc2dd\uc744 \uacfc\uac10\ud788 \ud0c8\ud53c\ud558\uace0 \uc2e4\uc81c\ub85c \uc2e4\ud589\uc744 \ud1b5\ud574 \uad6c\ud604\ud574 \ub098\uac00\ub294 \ud601\uc2e0\uc785\ub2c8\ub2e4.
\n\uc55e\uc73c\ub85c \uc6b0\ub9ac\ub294 CX(Customer Experience)\uc640 EX(Employee Experience)\ub97c \uac01\uac01 \ud575\uc2ec \ucd95\uc73c\ub85c \uc0bc\uc544, \uace0\uac1d\uc774 \uc120\ud0dd\ud560 \uc218 \uc788\ub294 \ub354\uc6b1 \ucd5c\uc801\ud654\ub41c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc870\ud569\uc744 \uc81c\uacf5\ud560 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 CX\uc640 EX \uc601\uc5ed\uc5d0\uc11c \uc11c\ub85c \ub2e4\ub978 \ub2c8\uc988\ub97c \ucda9\uc871\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0, \uad81\uadf9\uc801\uc73c\ub85c \ub354 \ub192\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ub354 \ub192\uc740 \uc9c1\uc6d0 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub3c4\ub85d \ub3d5\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

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\uad00\ub828 \uc81c\ud488 \ubaa9\ub85d<\/span><\/span><\/h5>\n<\/td>\n<\/tr>\n
865-0001-001, ICCM on VCInsight (Windows)
\n865-0001-006, IVOC on VClnsight (Windows)
\n865-9400-010, Target License of VCInsight (Agent)
\n865-9400-011, ICCM Management License (Scoring)
\n865-9400-012, IVOC Management License (Data Analyst)
\n865-****-***, \uc81c\ud488\uc774 \ubaa8\ub450 \ub098\uc5f4\ub418\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \uc804\ud654\ub85c \ubb38\uc758\ud574 \uc8fc\uc138\uc694.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

\ubcf4\ub2e4 \ub354 \uc9c0\ub2a5\uc801\uc778 \uc11c\ube44\uc2a4 \ud488\uc9c8 \uad00\ub9ac, \ub354 \ub098\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8 \uace0\uac1d\uacfc\uc758 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc740 \uae30\uc5c5\uc5d0 \uc788 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-100","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/comments?post=100"}],"version-history":[{"count":7,"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/100\/revisions"}],"predecessor-version":[{"id":597,"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/100\/revisions\/597"}],"wp:attachment":[{"href":"https:\/\/kr.voicecyber.com\/index.php\/wp-json\/wp\/v2\/media?parent=100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}